Outreach Coordinator

Job Description: Outreach Coordinator Organization: SurePathMSO Position Type: Full-Time Location: Mobile Clinic / Hospital & Community-Based Reports To: Outreach Manager / Program Director \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Position Summary The Outreach Coordinator is responsible for identifying, engaging, and enrolling eligible members into clinical services through hospital, community, and field-based outreach. This role serves as the first point of human connection, ensuring members are approached with clarity, respect, and purpose. The Outreach Coordinator plays a critical role in bridging fragmented care systems by connecting members to services, supporting warm hand-offs, and ensuring accurate documentation of outreach activities. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Core Responsibilities 1. Member Outreach & Engagement * Conduct daily outreach in hospitals, clinics, shelters, and community settings * Identify and engage eligible members for services (ECM, mobile clinic, etc.) * Clearly explain program benefits, services, and next steps * Build trust with members through professional and empathetic communication * Support initial intake and enrollment processes \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 2. Hospital & Community Coordination * Collaborate with hospital staff, discharge planners, and care teams * Receive and act on referrals in real-time * Maintain strong working relationships with partner organizations * Represent HealMed02 professionally in all external settings \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 3. Warm Hand-Off Execution * Facilitate smooth transitions from outreach to care team (LCMs, providers) * Ensure members are successfully connected to assigned care staff * Track and follow up on engagement to prevent member loss * Document all hand-offs and outcomes accurately \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 4. Documentation & Data Entry * Accurately document all outreach activities in EHR (Tebra or applicable system) * Maintain real-time tracking of: o Attempts o Successful contacts o Enrollments o Barriers to engagement * Ensure compliance with all documentation standards and timelines \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 5. Compliance & Quality * Adhere to HIPAA and confidentiality requirements * Follow all SOPs and program guidelines * Maintain ethical engagement practices—no coercion or misrepresentation * Support audit readiness and data integrity \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Required Qualifications * High school diploma or equivalent (Bachelor’s preferred) * 1–3 years of experience in healthcare outreach, case management support, or community engagement * Experience working with underserved or high-risk populations * Strong communication and interpersonal skills * Ability to work independently in field-based environments \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Preferred Qualifications * Experience in ECM, Medi-Cal, or managed care programs * Familiarity with hospital workflows and discharge processes * Bilingual (Spanish, Tagalog, or other community-relevant language preferred) * Experience using Monday CRM \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Key Competencies * Relationship Building: Ability to establish trust quickly in high-pressure environments * Adaptability: Comfortable working in hospitals, field, and mobile settings * Accountability: Tracks and owns outreach outcomes * Communication: Clear, respectful, and culturally aware * Organization: Manages multiple referrals and follow-ups effectively \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Work Environment * Field-based role (hospitals, clinics, community settings, mobile clinic) * May require travel between sites * Fast-paced, high-touch environment \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Performance Metrics (KPIs) * Number of outreach attempts per day * Successful member engagements * Enrollment conversion rate * Warm hand-off completion rate * Documentation accuracy and timeliness \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Why This Role Matters This role is essential to ensuring members are not lost in the system. The Outreach Coordinator acts as the entry point into care, helping individuals access services that directly impact their health, stability, and quality of life. Pay: $23.00 - $27.00 per hour Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person