Treatment Coordinator

*About the Role*

We are seeking an experienced, relationship-driven *Treatment Coordinator* who thrives in a high-performance environment.

This is much more than an administrative position. You will become a trusted guide for our patients—helping them understand their treatment options, overcome barriers to care, and confidently move forward with life-changing dentistry.

Our ideal candidate is a polished communicator, an exceptional listener, highly organized, and passionate about creating an unforgettable patient experience while achieving outstanding treatment acceptance.

If you love helping people, enjoy consultative sales, and are motivated by goals and personal growth, we'd love to meet you.

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What You'll Do

Create an "I Want This" Patient Experience*

• Build genuine relationships and establish trust with every patient
• Deliver an exceptional concierge-style experience from the first phone call through treatment completion
• Help patients feel informed, comfortable, and excited about their treatment journey

*Treatment Presentation & Case Acceptance*

• Present comprehensive treatment plans with confidence and clarity
• Educate patients on procedures, timelines, benefits, and long-term health outcomes
• Review financial arrangements and payment options while helping patients find solutions that fit their needs
• Work closely with third-party financing companies to maximize patient access to care
• Consistently meet or exceed individual and practice treatment acceptance goals

*Patient Care Coordination*

• Coordinate all phases of treatment from consultation through completion
• Schedule appointments efficiently while optimizing provider schedules
• Proactively follow up on pending treatment and unscheduled care
• Maintain excellent communication throughout each patient's journey
• Serve as the liaison between doctors, clinical team, and administrative staff

*Operations & Performance*

• Maintain accurate treatment plans, financial records, and documentation
• Monitor key performance indicators (KPIs), pending treatment, and case acceptance metrics
• Review daily, weekly, and monthly performance to identify opportunities for continuous improvement
• Contribute ideas that improve efficiency, patient satisfaction, and overall practice growth

*Qualifications*

We're looking for someone who has

• Minimum *5 years of consultative sales experience* (required)
• Experience in dental, medical, cosmetic, luxury retail, or concierge healthcare preferred
• Outstanding communication and interpersonal skills
• A proven ability to build trust and influence patient decisions ethically
• Strong organizational and multitasking abilities
• Exceptional attention to detail
• Confidence discussing treatment plans and financial arrangements
• Excellent computer skills and experience with cloud-based software
• A positive attitude, professionalism, and a growth mindset

*Biologic or holistic dentistry experience is a strong plus.*

*What We Offer*

• Competitive salary plus performance incentives
• 401(k)
• Paid Time Off
• Employee discounts
• Professional development opportunities
• Supportive, collaborative team culture
• Beautiful, modern office environment
• Opportunity to be part of one of New York's leading biologic dental practices

*Schedule*

*Full-Time*

Monday–Friday

In-person

Greenwich, CT 06831 and New York, NY 10065

*Success in This Role Looks Like*

✔ Patients trust you.

✔ Patients clearly understand their treatment.

✔ Patients are excited to begin care.

✔ The schedule stays full and organized.

✔ Treatment acceptance consistently exceeds goals.

✔ Every patient leaves feeling they received a world-class experience.

If you're passionate about patient care, love building relationships, and want to be part of a practice that's redefining dentistry, we'd love to hear from you.

Pay: $85,000.00 - $95,000.00 per year

Benefits

• 401(k)
• Employee discount
• Paid time off
• Retirement plan

Work Location: In person