RN, Registered Nurse Patient Navigator - Patient Relations
Santa Fe, New Mexico
Responsible for the development, coordination, implementation, and ongoing management of assigned clinical programs across one or more specialty service lines.
Posted Sep 18 · 5 years of experience
- Shift and hours
- 8-hour shifts · 5 days per week Work Schedule: 5 Days - 8 Hours5 shifts · 40 hours a week
- License
- RN license RN single or compact in the state of practice is requiredRN single state or compact license
- Term
- Permanent Work Type: Full TimeFull time
Do you qualify?
- License
- RN single state or compact license RN single or compact in the state of practice is required Check your license
- Education
- Associate degree in nursing (ADN) Associate degree in nursing (ADN) required
- Experience
- 5 years of clinical RN experience 5 years of clinical experience as a Registered Nurse required
- Experience
- 3 years of experience in clinical program coordination, quality management, case management, or clinical leadership roles 3 years of experience in clinical program coordination, quality management, case management, or clinical leadership roles required
- Also asks
- Demonstrated ability to lead program development, implementation, and performance evaluation Demonstrated ability to lead program development, implementation, and performance evaluation required
- Also asks
- Knowledge of regulatory, accreditation, and quality standards applicable to clinical programs Knowledge of regulatory, accreditation, and quality standards applicable to clinical programs required
- Also asks
- Ability to analyze data, quality metrics, and outcomes to drive program improvement Ability to analyze data, quality metrics, and outcomes to drive program improvement required
- Also asks
- Strong collaboration and communication skills with physicians, leadership, and interdisciplinary teams Strong collaboration and communication skills with physicians, leadership, and interdisciplinary teams required
- Also asks
- Experience developing or maintaining clinical policies, protocols, and pathways Experience developing or maintaining clinical policies, protocols, and pathways required
- Also asks
- Proficiency in electronic health records, data tracking tools, and reporting systems Proficiency in electronic health records, data tracking tools, and reporting systems required
- Also asks
- Strong organizational, project management, and prioritization skills Strong organizational, project management, and prioritization skills required
- Also asks
- Ability to work independently and manage multiple initiatives simultaneously Ability to work independently and manage multiple initiatives simultaneously required
Preferred
- Education
- Bachelor's degree in nursing (BSN) Bachelor’s degree in nursing (BSN) preferred
- Experience
- Experience supporting specialty clinical programs or service lines Experience supporting specialty clinical programs or service lines preferred
The role and schedule
- Day to day
- Meet expectations of OneCHRISTUS Competencies Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Day to day
- Lead planning, development, implementation, and evaluation of clinical programs Lead planning, development, implementation, and evaluation of assigned clinical programs.
- Day to day
- Coordinate clinical, operational, and performance improvement activities Coordinate clinical, operational, and performance improvement activities to support program goals and outcomes.
- Day to day
- Serve as clinical liaison between physicians, leadership, and interdisciplinary teams Serve as a clinical liaison between physicians, nursing leadership, administration, and interdisciplinary teams.
- Day to day
- Develop and maintain program policies, protocols, clinical pathways, and workflows Develop and maintain program policies, protocols, clinical pathways, and workflows aligned with evidence-based guidelines.
- Day to day
- Monitor program performance metrics, quality indicators, and outcome measures Monitor program performance metrics, quality indicators, and outcome measures.
- Day to day
- Prepare reports, dashboards, and analyses for leadership, committees, and external agencies Prepare reports, dashboards, and analyses for internal leadership, committees, and external agencies as required.
- Day to day
- Support regulatory compliance, accreditation readiness, and survey preparation Support regulatory compliance, accreditation readiness, and survey preparation activities.
- Day to day
- Facilitate interdisciplinary collaboration to improve care delivery and outcomes Facilitate interdisciplinary collaboration to improve care delivery, patient outcomes, and operational efficiency.
- Day to day
- Identify process improvement opportunities and lead corrective action implementation Identify opportunities for process improvement and lead implementation of corrective actions.
- Day to day
- Provide education, clinical guidance, and program support to staff and stakeholders Provide education, clinical guidance, and program support to staff and stakeholders.
- Day to day
- Participate in strategic planning, program marketing, and growth initiatives Participate in strategic planning, program marketing, and growth initiatives as applicable.
- Day to day
- Maintain accurate documentation and adhere to regulatory requirements Maintain accurate documentation and ensure adherence to organizational and regulatory requirements.
- Hours stated
- 5 Days - 8 Hours
The workplace
Your fit
Questions to ask
- Can you walk me through base pay range and differentials?
- What should I expect for weekend, holiday, call, and rotation?
- What orientation, preceptor time, and ongoing unit support are included?
- How are patient load, floating, and staffing support handled day to day?
Original listing
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Summary
Responsible for the development, coordination, implementation, and ongoing management of assigned clinical programs across one or more specialty service lines. Provides clinical leadership and operational oversight to ensure program effectiveness, regulatory compliance, quality performance, and optimal patient outcomes. Collaborates with physicians, interdisciplinary teams, administration, and external partners to support evidence‑based practice, performance improvement, and strategic program growth. May support specialty programs such as stroke, oncology, transplant, trauma, cardiovascular services, or other designated clinical services.
Responsibilities
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Lead planning, development, implementation, and evaluation of assigned clinical programs.
- Coordinate clinical, operational, and performance improvement activities to support program goals and outcomes.
- Serve as a clinical liaison between physicians, nursing leadership, administration, and interdisciplinary teams.
- Develop and maintain program policies, protocols, clinical pathways, and workflows aligned with evidence‑based guidelines.
- Monitor program performance metrics, quality indicators, and outcome measures.
- Prepare reports, dashboards, and analyses for internal leadership, committees, and external agencies as required.
- Support regulatory compliance, accreditation readiness, and survey preparation activities.
- Facilitate interdisciplinary collaboration to improve care delivery, patient outcomes, and operational efficiency.
- Identify opportunities for process improvement and lead implementation of corrective actions.
- Provide education, clinical guidance, and program support to staff and stakeholders.
- Participate in strategic planning, program marketing, and growth initiatives as applicable.
- Maintain accurate documentation and ensure adherence to organizational and regulatory requirements.
Requirements
Education/Skills
- Associate degree in nursing (ADN) required
- Bachelor’s degree in nursing (BSN) preferred
Experience
- 5 years of clinical experience as a Registered Nurse required
- 3 years of experience in clinical program coordination, quality management, case management, or clinical leadership roles required
- Experience supporting specialty clinical programs or service lines preferred
- Demonstrated ability to lead program development, implementation, and performance evaluation required
- Knowledge of regulatory, accreditation, and quality standards applicable to clinical programs required
- Ability to analyze data, quality metrics, and outcomes to drive program improvement required
- Strong collaboration and communication skills with physicians, leadership, and interdisciplinary teams required
- Experience developing or maintaining clinical policies, protocols, and pathways required
- Proficiency in electronic health records, data tracking tools, and reporting systems required
- Strong organizational, project management, and prioritization skills required
- Ability to work independently and manage multiple initiatives simultaneously required
Licenses, Registrations, or Certifications
- RN single or compact in the state of practice is required
Work Schedule
5 Days - 8 Hours
Work Type
Full Time
What's around it?
Santa Fe, NMFrom Census ACS 2024.
Living costs about the same as the US average
- Median rent
- $1,463/mo
- Household income
- $73,482/yr, all local households, not nurse pay