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Remote Patient Monitoring & Customer Support LPN - Texas
S
United States
We are looking for an experienced, empathetic Licensed Practical Nurse to remotely support patients in avoiding diabetic foot ulcers and amputations, and offer Customer Support.
Posted Oct 6
- Shift and hours
- Monday to Friday40 hours a week
- Unit and setting
- Wound-Care · Telehealth We are looking for an experienced, empathetic Licensed Practical Nurse to remotely support patients in avoiding diabetic foot ulcers and amputations, and offer Customer Support.Diabetic patients at risk for foot ulcers and amputations
- License
- LPN or LVN license
- Term
- Permanent
Do you qualify?
- License
- LPN or LVN license
- License
- Active Compact LPN/LVN license in Texas Active Compact LPN/LVN license in Texas and willingness to obtain licensure in multiple states. Check your license
- License
- Willingness to obtain licensure in multiple states
- Experience
- Wound care experience Experience with wound care; experience with diabetic foot ulcers or podiatry is preferred.
- Also asks
- Written and verbal communication, active listening, and customer service skills Excellent written and verbal communication, active listening, and customer service skills.
- Also asks
- Organization, attention to detail, problem-solving, and multitasking skills Strong organization, attention to detail, problem-solving, and multitasking skills.
- Also asks
- Ability to work independently and collaborate in a team environment Ability to work independently, follow through on responsibilities, and collaborate in a team-oriented environment.
- Also asks
- Comfort learning and using software applications and Siren product technology Comfort learning and using relevant software applications and Siren product technology.
Preferred
- Experience
- Diabetic foot ulcers or podiatry experience
- Also asks
- Digital health or consumer electronics experience Experience with digital health or consumer electronics is a plus.
What it pays
Benefits
- BenefitsDental insuranceDental insurance
- BenefitsHealth insuranceHealth insurance
- BenefitsPaid time offPaid time off
- BenefitsVision insuranceVision insurance
The role and schedule
- Day to day
- Provide remote patient monitoring and customer support Provide remote patient monitoring and customer support to Siren patients.
- Day to day
- Monitor patient health data and respond to alerts and notifications Monitor patient health data and respond appropriately to alerts and notifications.
- Day to day
- Communicate with patients by phone, text, and email regarding monitoring, product use, and account needs Communicate with patients by phone, text, and email regarding monitoring, product use, account needs, and general questions.
- Day to day
- Handle inbound and outbound calls for onboarding, follow-up, and adherence Handle outgoing and inbound calls to support patient onboarding, follow-up, adherence, and resolution of patient concerns.
- Day to day
- Assist patients with Siren Socks, troubleshooting, and education Assist patients with Siren Socks and provide basic troubleshooting and education as needed.
- Day to day
- Gather patient info, document interactions, and maintain accurate records Gather relevant patient information, document interactions, and maintain accurate patient records.
- Day to day
- Coordinate with healthcare providers and members of the care team Coordinate with healthcare providers and other members of the patient’s care team when appropriate.
- Day to day
- Resolve patient questions and concerns promptly and with empathy Help resolve patient questions and concerns promptly, professionally, and with empathy.
- Day to day
- Collaborate with Nursing, Customer Support, and other team members Collaborate with Nursing, Customer Support, and other Siren team members to provide a positive patient experience.
- Day to day
- Follow company policies and procedures Follow company policies and procedures.
- Weekends
- No weekends
- Details
- Remote; must reside in Texas Remote; must reside in Texas.
The workplace
S
Siren
Hiring organization
Your fit
Questions to ask
- Can you walk me through base pay range and differentials?
- What should I expect for shifts, holiday, call, and rotation?
- What orientation, preceptor time, and ongoing unit support are included?
- How are patient load, floating, and staffing support handled day to day?
Original listing
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About the company
Siren is a healthcare technology company focused on helping reduce the risk of diabetic foot ulcers through early detection of potential injuries. Our Siren Socks continuously monitor foot temperature, helping healthcare providers identify changes that may signal a developing problem. By combining innovative technology with patient support, we help bring proactive foot care into everyday life.
Siren is backed by top-tier institutional investors and is looking for thoughtful, talented people to join us on our journey. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer, non-binary, and other marginalized groups to apply. Siren is an equal opportunity employer.
About the role
We are looking for an experienced, empathetic Licensed Practical Nurse to remotely support patients in avoiding diabetic foot ulcers and amputations, and offer Customer Support.
Essential Duties & Responsibilities
- Provide remote patient monitoring and customer support to Siren patients.
- Monitor patient health data and respond appropriately to alerts and notifications.
- Communicate with patients by phone, text, and email regarding monitoring, product use, account needs, and general questions.
- Handle outgoing and inbound calls to support patient onboarding, follow-up, adherence, and resolution of patient concerns.
- Assist patients with Siren Socks and provide basic troubleshooting and education as needed.
- Gather relevant patient information, document interactions, and maintain accurate patient records.
- Coordinate with healthcare providers and other members of the patient’s care team when appropriate.
- Help resolve patient questions and concerns promptly, professionally, and with empathy.
- Collaborate with Nursing, Customer Support, and other Siren team members to provide a positive patient experience.
- Follow company policies and procedures.
- Perform other related duties as assigned.
Qualifications for success in this role
- Active Compact LPN/LVN license in Texas and willingness to obtain licensure in multiple states.
- Experience with wound care; experience with diabetic foot ulcers or podiatry is preferred.
- Excellent written and verbal communication, active listening, and customer service skills.
- Strong organization, attention to detail, problem-solving, and multitasking skills.
- Ability to work independently, follow through on responsibilities, and collaborate in a team-oriented environment.
- Comfort learning and using relevant software applications and Siren product technology.
- Experience with digital health or consumer electronics is a plus.
Schedule & Work Location
- Monday to Friday
- Remote; must reside in Texas.
Pay: $25.00 - $27.00 per hour Expected hours: 40.0 per week
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote