Patient Care Coordinator

Summary

Serves as a clinical leader and coordinator between Acara Hospice patients, families, interdisciplinary team members, and leadership. Oversees the day-to-day operations of an assigned patient care team to ensure the delivery of quality hospice services that meet the physical, emotional, and spiritual needs of patients and families. Promotes excellence in customer service, care coordination, teamwork, and compliance while maintaining standards of practice consistent with quality healthcare in a fiscally responsible manner.

Qualifications

I.

Education

Graduate of an accredited school of nursing.

II.

Experience

Minimum of three years of nursing experience required. Hospice, home health, palliative care, or case management experience preferred. Previous management, supervisory, or team leadership experience preferred. Experience working with Microsoft Office applications and documenting within an Electronic Medical Record (EMR) is required.

III.

Skills

Ability to establish and maintain effective working relationships with all members of the Acara Hospice Team, patients, families, physicians, community partners, the Medical Director, and the Governing Body. Excellent organizational, leadership, problem-solving, and interpersonal communication skills. Ability to manage multiple priorities while promoting teamwork and customer service excellence.

IV. Licenses:

Current Registered Nurse (RN) or Licensed Vocational Nurse (LVN) license in good standing. Valid driver's license, auto insurance, and reliable transportation required.

Environmental working conditions

I.

Works under a variety of conditions in patient homes, facilities, and office settings; ability to travel locally; ability to work a flexible schedule; some exposure to unpleasant weather.

Physical and mental effort

I.

Requires the ability to handle stressful situations in a calm, professional, and courteous manner. Requires working under stressful conditions to meet deadlines, patient care needs, and agency objectives. Requires travel, prolonged sitting, standing, walking, and computer use.

Responsibilities of the position

I.

Coordinates and oversees the day-to-day operations of an assigned interdisciplinary hospice team to ensure timely, effective, and compassionate patient care.

II.

Promotes collaboration and communication among nursing, social work, chaplaincy, hospice aide, volunteer, and physician team members to ensure cohesive delivery of hospice services.

III.

Ensures patient and family needs are identified, addressed, documented, and communicated to appropriate team members in a seamless and timely manner.

IV.

Provides exceptional customer service to patients, families, referral sources, and community partners, promoting a positive hospice experience.

V.

Facilitates interdisciplinary team meetings and supports the development, implementation, and evaluation of individualized plans of care.

VI.

Monitors patient care needs, staffing resources, and team workload to promote quality outcomes and continuity of care.

VII.

Serves as a clinical resource and mentor to staff, fostering professional growth, accountability, and adherence to hospice philosophy.

VIII.

Works collaboratively with leadership to identify operational needs, improve processes, resolve barriers to care, and support organizational goals.

IX.

Advocates for the needs of patients, families, staff, and the assigned office while communicating opportunities and concerns to hospice leadership.

X.

Assists in maintaining compliance with all federal, state, and local regulations, accreditation standards, and agency policies and procedures.

XI.

Participates in quality improvement initiatives and performance improvement activities to enhance patient care and operational effectiveness.

XII.

Maintains accurate and timely documentation and ensures effective utilization of the electronic medical record system.

XIII.

Fully integrates into our culture and collaborates daily with our top-notch clinical staff to support excellence in hospice care delivery.

XIV.

Promotes Acara Hospice's mission, vision, and values through leadership, teamwork, professionalism, and compassionate service.

XV.

Other duties as assigned by the Governing Body.

Job Type: Full-time Pay: $75,000.00 - $95,000.00 per year

Benefits

• 401(k) matching

• Continuing education credits

• Dental insurance

• Employee assistance program

• Health insurance

• Opportunities for advancement

• Paid time off

• Parental leave

• Tuition reimbursement

• Vision insurance

Work Location: In person