Patient Logistics RN/Paramedic/EMT-Transfer Center

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois.

But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Position Title: Patient Logistics RN or EMT or Paramedic Department: Regional Referral Center

Onsite at MercyOne Genesis Davenport East campus!

Schedule

• PRN

• Need to be open to working nights

Position purpose

The Patient Logistics RN serves as the primary clinical coordinator for complex patient transitions across the healthcare continuum. This role manages inter‑facility transfers by integrating advanced clinical assessment, situational awareness, and real‑time decision-making to ensure patients are placed at the appropriate level of care in a timely and safe manner. Acting as the first clinical point of contact for referring hospitals, providers, and healthcare facilities, the RN evaluates patient acuity, determines appropriate clinical pathways, and anticipates potential risks during transfer or transport.

The Patient Logistics RN functions as a critical communication hub—linking referring providers, accepting clinicians, receiving units, transport teams, and family members—to ensure accurate, comprehensive, and clinically relevant information flows between all parties. This role requires strong clinical judgment, rapid prioritization skills, and the ability to navigate bed capacity constraints, operational limitations, and emergent care needs.

Through diligent attention to regulatory requirements, specifically EMTALA and other transfer-related standards, the Patient Logistics RN upholds patient safety, compliance, and continuity of care. By optimizing resources, advocating for patients, and facilitating efficient transitions, this role significantly influences patient outcomes, throughput performance, and overall healthcare system efficiency.

Essential functions

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Facilitates and coordinates patient transfers between healthcare facilities, departments, and units to ensure timely, safe, and appropriate transitions of care.

• Performs rapid clinical assessments of transfer requests to determine patient acuity, appropriate level of care, and required service line support.

• Communicates clearly and professionally with physicians, nurses, transport teams, and staff at sending and receiving facilities to ensure complete and accurate clinical information exchange.

• Manages multiple, concurrent phone interactions and prioritizes tasks effectively to minimize delays in patient movement.

• Documents all transfer-related information accurately and thoroughly in electronic health records and transfer management systems, ensuring regulatory and EMTALA compliance.

• Coordinates transportation arrangements, including ground and air medical transport, ensuring appropriate crew level, equipment needs, and patient safety considerations.

• Monitors real-time bed availability and collaborates closely with bed management and operational teams to optimize placement and throughput.

• Serves as a clinical resource to internal and external stakeholders regarding transfer processes, level-of-care determinations, and clinical appropriateness.

• Participates in performance improvement and quality initiatives that support safe, efficient, and patient-centered transfer operations.

• Demonstrates proficiency with emergency communication systems (e.g., PULSARA) and activates time-sensitive pathways for conditions such as STEMI, stroke, trauma, or ECMO.

• Anticipates operational or clinical challenges, employs critical thinking, and escalates issues appropriately to maintain safe and efficient patient flow.

• Collaborates in team education and process refinement, offering feedback, insights, and support to enhance departmental performance.

• Onboards, orients, and mentors new staff.

• Performs all other duties as assigned.

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Minimum qualifications

• Graduation from an accredited school of nursing is required

• Bachelor of Science in Nursing (BSN) is preferred

• Current Iowa RN license or compact RN license recognized but the state of Iowa. IL RN license must be obtained within 12 months of the hire date

• Minimum of 2 years of clinical nursing experience required

• Critical care, emergency, or medical-surgical experience preferred

• Must be comfortable operating in a collaborative, shared leadership environment

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!

Davenport/Quad Cities

Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight‑management services.

Recognition includes IBM Watson top‑15 health system, Leapfrog “A” safety grade, U. S. News top‑ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.