RN / Ambulatory Virtual Nursing

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.

We provide

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Please Note

*This is a PRN / As Needed Role *Training will be held onsite in Atlanta for 6+ weeks. *A multistate nursing license is required for this Telehealth role. Department

Overview

Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience. Telehealth Nursing LPNs assist patients with prescription management across specialties.

Description JOB DESCRIPTION: Experienced Registered Nurse (RN) with a deep understanding of patient populations, virtual care, and the nursing process. The Virtual/Telehealth RN will use their knowledge, theory, research, and experience to effectively respond to changes in clinical situations using virtual platforms. Proficiency in the Synergy model for Care, coupled with the use of clinical algorithms, protocols, and guidelines, is essential for systematically assessing patient needs.

The Virtual/Telehealth RN will demonstrate strong competency in using various telecommunication technologies to triage and prioritize patient needs. They will collaborate with patients to develop care plans and direct them to the appropriate level of care. Responsibilities also include assisting patients with prescription management, referrals to Emory services, and other resources to ensure a comprehensive care experience.

Effective time management and attention to detail is crucial for delivering safe, dependable, and independent care. The Virtual/Telehealth RN will also orient/train staff or students as assigned. Essential attributes include effective listening skills, conflict resolution abilities, and sensitivity to cultural differences in patient care.

The Virtual/Telehealth RN must be able to identify and implement courses of action in routine situations and seek assistance for complex issues while maintaining confidentiality. Personal accountability for professional development and participation in addressing discipline-specific issues are expected. Maintenance of competencies for telehealth nursing is required.

The telehealth team serves patients 24/7, weekends, holidays are required for this position. schedules may be changed to support business needs, and you must be flexible to meet required business needs. The RN is part of the telehealth nursing team, which is devoted to delivering care services in an online and fast-paced setting. The RN supports patients, providers and clinical operations.

Conducting patient assessment, education, crisis intervention, triage, and appointment scheduling using various technologies including telephone, video, chat, and other interactive media. Strong telephone triage, assessment, communication skills, and computer skills are required. Utilizing current evidence-based nursing practices and guidelines is required.

Using EBP protocols within the EMR determine appropriate disposition and next steps to include potential scheduling patient with right level of care Applying the ANA Code of Ethics for Nurses to professional practice Supporting the clinical and administrative operations of telehealth across practice settings Utilizing Emory approved technology and platforms in the delivery of patient care Triage and assess patients for telehealth appropriateness and schedule when indicated Serving as a liaison between patient and provider Resolving any pharmacy and/or medication issues in conjunction with provider order Documenting, updating, and maintaining patient medical records Identifying and reporting patient safety and quality issues Acting as an advocate for the patient Supporting the promotion of optimal health outcomes Educating patients on the provider's plan of care Deescalating calls to a reasonable outcome for all parties Supporting other service lines as needed Participate and actively engage with the team and health system partners Attend staff meetings, huddles, organizational meetings, and other meetings as indicated Actively utilize /read TEAMS, email and other fluid informational materials to maintain current knowledge, systems initiatives, and other ongoing communications. Train, orient, educate new team members, students and others. *Other duties as assigned MINIMUM

Qualifications

Graduate of an accredited school of nursing. 12 months of recent nursing experience within the past 5 years or recent completion of a re-entry nursing program. Valid, active, unencumbered nursing license or temporary permit approved by the Georgia Licensing Board - Compact Registered Nursing license required.

BLS certification required. Active Georgia (GA) nursing license, eligible for licensure in GA. Active compact/multistate license (eNLC) within 60-days of hire.

Critical thinking and data synthesis Strong telephone triage, assessment, communication skills, and computer skills are required. Effective communication skills over various mediums Multi-tasking in a fast-paced environment with attention to detail Strong interpersonal skills encompassing cultural, ethical, economic, and access to healthcare resource understanding when interacting with patients Knowledge of electronic medical records and e-prescribing Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook If work from home is assigned must sign and follow the Emory work from home agreement (WFH). Access to high-speed broadband and reliable internet in your home.

Private and confidential workspace in your home. Computer proficiency in multiple systems, including intermediate knowledge of Windows-based applications (Microsoft Office suite, etc). Must complete and maintain nursing competencies for all components of virtual/telehealth nursing Must meet minimum quality, safety and productivity metrics consistently.

When scheduled to work must be actively working and following the virtual work policies.

Physical

Requirements

(Light 1-10 lbs): 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks.

Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock , floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.