Clinical Intake Nurse

Participates in the development and monitoring of the center’s general marketing action plan. Obtains target goal number of admissions and referrals through execution of the center’s marketing action plan. Ensures budgeted census mix is met or exceeded through execution of the center’s marketing action plan.

Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval. Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable. Obtains family commitment to tour the Center on all viable referrals.

Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center. Directs, educates, and coaches center’s personnel to comply with center’s admission process. Conducts the admission process of signing in and explaining admission policies to patients and their families.

Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities. Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted to obtain admission.

Assists with increasing conversion rate by following up on all referrals immediately. Inform the admissions committee of upcoming discharges. Informs Marketing Director of any referral source issues that arise during the referral process.

Develops relationships with all external referral sources. (Community, AL/IL Centers, Physician offices, and other local healthcare providers)

Qualifications

Two to three years’ experience with the admissions process at a SNF, subacute, rehab, or other health care facility. Must possess a current, unencumbered, active license to practice as a Registered Nurse or Licensed Vocational Nurse. Proven success in personally developing referrals for a medical product from health care target markets (physicians, hospitals and case managers).

Excellent organizational skills with a detailed orientation towards documentation and follow-up. Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families. Inside or outside sales experience preferred.

Ability to work with family members and conduct tours with a focus on closing. Computer experience using a marketing information system. Professional appearance.

Enthusiastic, motivated attitude. Experience with Medicare and Medicaid guidelines preferred. Knowledge of managed care industry preferred.

Experience with local community groups preferred.

Consumer service

Presents professional image to consumers through dress, behavior and speech. Adheres to Company standards for resolving consumer concerns. Ensures that all patient/resident rights are protected.