Registered Nurse – Outpatient – Call Center Triage – Neurosciences Triage Pod

Are you an upcoming nurse graduate or recent nurse graduate? Please apply through our pipeline requisition here: https://iuhealth.org/applyrn . This pipeline requisition allows the IU Health Talent Acquisition team to pair upcoming & recent nurse graduates with the best opportunities available to them based on their unique skillset and interests.

Thanks for your interest in joining the team! We are seeking experienced Registered Nurses to join our statewide Neurosciences Triage Pod , providing exceptional telephone triage and clinical support to patients calling with symptoms and concerns related to Neurology, Neurosurgery, Pain Management, and Physical Medicine & Rehabilitation (PM&R) . In this role, the Call Center Triage RN supports both new and established patients across the state.

The RN utilizes clinical judgment, evidence-based triage protocols, and specialty knowledge to assess patient concerns, identify appropriate levels of care, provide patient education, and facilitate timely connection to the appropriate care team or service. This is an excellent opportunity for an independent nurse who enjoys a stimulating clinical environment, critical thinking, patient education, and the opportunity to positively impact access to care across a large health system. Training: Training will be completed remotely and may include insight training within the respective specialty clinics to support understanding of specialty-specific workflows, resources, and patient populations.

Multiple positions and shifts are available , including

7:00 am – 3:30 pm 8:00 am – 4:30 pm 9:00 am – 5:30 pm Monday–Friday | Full-time No weekends! No holidays! A minimum of 5 years of nursing experience is preferred, with a BSN preferred . Previous telephone triage experience is a plus. Experience in neurology, neurosurgery, pain management, PM&R, or another specialty setting is highly valued. Looking to build your career while making a meaningful impact on patient access and care delivery? Apply now — we can’t wait to hear from you!

Requirements

Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. Requires an Associates of Nursing (ASN); Bachelors of Nursing (BSN) preferred.

Requires that the RN has graduated from a nationally accredited nursing program. Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license. Two years experience in an ambulatory setting preferred.

Knowledge of procedures for performing the functions appropriate to the specific clinical area and familiarity with designated pieces of equipment and supplies. Requires ability to coordinate a number of functions for a group of patients in an effective timely manner. Requires awareness and understanding of legal implications of patient care activities and performance as a Registered Nurse.

Requires ability to assess patients without face-to-face interaction.