Registered Nurse Supervisor - Alerts

In the U. S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented.

At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives.

Overview The RN Supervisor (Alerts) is responsible for the daily workflow, clinical quality, and operational performance of a remote team of Registered Nurses (RNs) working in a high-volume, queue-based triage environment. This team manages real-time patient alerts generated from remote monitoring data.

This role requires strong clinical judgment, real-time operational management, and performance coaching to ensure RNs deliver timely, accurate triage while meeting aggressive productivity expectations. The RN Supervisor will balance clinical auditing with throughput management in a fast-paced, back-to-back workflow environment.

This individual will also partner closely with clinical leadership to support escalation pathways, clinical decision-making, and ongoing team development. This role reports directly to the RN Manager.

Required Skills

• Clinical Proficiency: Active, unencumbered RN compact license with strong clinical judgment, ideally in triage, remote patient monitoring, acute care, or chronic disease management. Ability to evaluate alert-based workflows and assess quality of triage decisions and documentation.
• Leadership and Coaching: Strong experience coaching in fast-paced environments, providing structured feedback on both clinical quality and productivity. Ability to address performance gaps in real-time and through formal performance management.
• Remote Management: Proven ability to lead and manage a fully remote team of up to 20 RNs/LPNs in a high-volume, queue-driven environment.
• Operational Acumen: Strong ability to interpret real-time metrics including alert volume, call handling time, throughput, and billable time. Skilled in driving accountability in a metric-driven environment with minimal downtime.
• Interpersonal Communication: Excellent verbal and written communication skills for leading team meetings, conducting 1:1s, and collaborating with clinical and cross functional leaders.
• Administrative Oversight: Highly organized with experience managing schedules, PTO, shift coverage (including after-hours/weekends), and daily staffing needs in a continuous operations environment.
• Recruitment Support: Experience participating in hiring processes, particularly assessing candidates for triage readiness, speed, and clinical decision-making.

Focus Areas (Time Allocation Split)

The role's time will be split across the following key functional areas

• Clinical Auditing and Coaching (25%)
• Operational Performance and Productivity Management (25%)
• Clinical Education Support (10%)
• Biweekly 1:1s and Performance Management (25%)
• Team Meetings, Interviewing and Other Duties As Assigned (5%)
• Patient/Clinical Care (10%)

Schedule

• Monday–Friday, day shift; provides support to teams operating during off-hours.

Required Experience

• Minimum of 5 years of experience as a practicing RN
• Active, unencumbered compact RN license required
• Minimum of 1 year of supervisory or management experience, in triage, remote patient monitoring or high-volume call or queue-based environments
• Experience in ICU, triage, urgent care, or other high-acuity settings, with demonstrated ability to manage medically complex patients with chronic conditions
• Demonstrated experience managing metric-driven performance and productivity
• Prior experience in remote workforce management strongly preferred

Who We Are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit.

Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.”

A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal.

Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day.

Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away.

What You'll Get

Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law.

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law.

• A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.