Medical Support Assistant

_*Job Duties*_

MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling, Outpatient Scheduling and Process and Procedures.

Validates and update patient demographic information. When records are received, the contractor will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA). Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed..

Screens/receives phone calls in a courteous and timely manner. Responds to telephone inquiries regarding delivery of services. Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams

Perform appointment scheduling, tracking, pre and post- appointments contacts as required. The contractor performs quality customer service for all patients; patient families; VA Staff, Consistently responds to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner. Answers the phone within 5 rings and follows appropriate telephone etiquette.

Listens attentively to questions and confirms understanding by restating to the caller. Will collect adequate information before transferring a call to nurse, provider, social work, etc. MSA has general knowledge of use and check in of all patients via VetLink. Serves Patient Relations Representative and actively listens to feedback, patient concerns and can self-resolve patient complaints / co-worker concerns in a tactful, professional manner. contractors, physicians, fellows, residents.

Proficiency in operationally opening and closing clinics daily, updating no-shows within 24 hours of appointment. Monitoring incoming and outgoing faxes and mail, in accordance with HIPPA standards. MSA provides support to patient aligned care team.

Ensure all patients are identified with appropriate two patient identifiers, per policy

Other duties as assigned

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Qualifications

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Contractor personnel shall be a citizen of the United States of America. Have a High School education or GED equivalent. Oral and written proficiency with English.

Basic computer skills Type at least 50 WPM

Basic medical terminology knowledge Minimum 6 months customer service experience

_*A-Team Solutions is an Equal Opportunity Employer*_

_*To learn more about A-Team Solutions, please visit us at www.a-teamsolutions.comor like us on Facebook! Contact Brandy @ 606-776-4364 or Lara @ 606-356-3960*_

Job Types: Full-time, Contract Pay: $20.00 - $25.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• Can you type 50 WPM
• Have you worked within last 6 months

Education

• High school or equivalent (Required)

Experience

• Medical receptionist: 1 year (Required)

Language

• English (Required)

Work Location: In person