Registered Nurse Discharge Call Back Nurse
Davenport, Florida
AdventHealth is hiring for its own floors, with no agency in between.
- Eligibility
- Not Specified
- Shift and hours
- Days
- Unit and setting
- Home Health
- License
- RN license
- Term
- Permanent
Do you qualify?
- Education
- Associate's of Nursing [Required]
- Experience
- ER, ICU, Critical Care experience
- Experience
- Discharge Call Back experience
Preferred
- Education
- Bachelor's of Nursing [Preferred]
What it pays
Benefits
- 401k/Retirement
- PTO
- Paid Leave
The role and schedule
- Charting
- Epic
Worth asking
- Can you walk me through the pay period for the posted pay range and differentials?
- What should I expect for weekly hours, weekend, holiday, call, and rotation?
More questions to askFewer questions
- What orientation, preceptor time, and ongoing unit support are included?
- How are patient load, floating, and staffing support handled day to day?
Ask Mira
Your fit
Original listing
Posted on AdventHealth’s careers page.
Read full text
Our promise to you
Continuing your journey with AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Job Description
- Makes and answers calls in a professional manner with kindness and empathy. Follows scripted questions provided to ensure consistency and accuracy. Responds to customer inquiries and notifies Guest Relations to resolve customer complaints.
- Identifies and escalates priority issues discovered during calls.
- Routes any immediate needs to the appropriate resource for timely resolution. Informs and educates patients regarding the HCAHPS survey to improve patient satisfaction.
- Attempts to contact 100% of patients discharged, making up to three attempts per patient. Completes call log data accurately and produces call log reports for review.
- Provides case management in urgent situations to ensure patient needs are met. Ensures timely communication with directors, guest relations, physicians, or home health services. Supports patient care continuity and satisfaction through effective follow-up. Performs other duties as assigned.
Education
- Associate's of Nursing [Required]
- Bachelor's of Nursing [Preferred]
Work
Experience
ER, ICU, Critical Care experience
Discharge Call Back experience
Additional
Great telephonic
Customer service communication skills
Computer/tech skills
EPIC system
Licenses and Certifications
- Registered Nurse (RN) [Required]
- Basic Life Support - CPR Cert (BLS) [Required]
Work Shift
Day (United States of America)
Pay Range
$28.18 - $45.09
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
What's around it?
Davenport, FLFrom Census ACS 2024.
Living costs about 3% above the US average
- Median rent
- $1,914/mo
- Household income
- $73,685/yr, all local households, not nurse pay