Nurse Manager - Patient Care Services

SUMMARY Hennepin Healthcare has an opportunity for a full-time Nurse Manager, Patient Care Services, overseeing the Administrative Nurse Supervisors/Patient Placement, Visual Monitoring Technicians, and Morgue Services. This position reports to the Director of Patient Care Operations and provides leadership and oversight for clinical operations, patient care, staff, and service excellence across these areas. Purpose of this position: At Hennepin Healthcare, we stand in the forefront of healthcare and nursing practice to achieve our mission of partnering with our community, our patients, and their families to ensure access to outstanding care for everyone, while improving health and wellness through teaching, patient and community education, and research.

The Nurse Manager is a transformational leader that implements the vision, mission, core values and standards of the organization through professional nursing within their area of expertise and responsibility RESPONSIBILITIES - Recruits, hires, and evaluates nursing unit staff - Exhibits leadership behaviors that support staff to take responsibility, authority, and accountability for decision making related to patient care - Develops, maintains and evaluates systems and processes to facilitate the delivery of patient care - Assures adequate staffing consistent with patient acuity and assessment of staffing efficiencies - Monitors and ensures unit staff understands and complies with organizational standards, competency requirements, policies, procedures, and regulations - Establishes and monitors unit based expense, revenue and volume statistics. Achieves financial targets through effective use of resources and adheres to productivity standards - Understands and implements provisions of applicable labor contracts - Supports lifelong learning for staff by coaching and encouraging involvement in educational and developmental opportunities - Is accountable for supporting and strengthening the professional practice environment - Bases decisions and actions on ethical principles - Collaborates with nursing staff at all levels, physicians, interdisciplinary teams, executive leaders and other stakeholders to achieve outcomes - Creates a caring culture that fosters positive, effective nurse- patient -family relationships - Supports and develops organizational and unit based strategies to create, sustain, and nurture patient and family - centered care (PFCC) - Creates an environment that encourages engagement, creativity, and inclusion for employees - Establishes an environment that supports the professional nurse in planning, coordinating and evaluating patient care - Provides leadership for work redesign and continuous process improvement and coaches all staff to participate in the process - Applies LEAN principles to drive waste and variation out of healthcare processes and develops successful implementation of standard work practices - Designs and implements sustainability plans for improvement work / projects - Maintains commitment to Hennepin Healthcare’s Mission, Vision and Values; and assures these are practiced and advanced on the patient care unit - Supports research and evidence based practice and its integrations into nursing and the delivery of healthcare services - Develops, maintains, and evaluates information systems and processes that promote desired patient, professional and organizational goals - Authors unit goals and strategies based upon the annual plan. Measures and monitors activities to assure attainment of established outcomes and innovation - Maintains and demonstrates current knowledge in the administration of health care organizations to advance nursing practice and the provision of quality health care services - Systematically evaluates the quality, safety and effectiveness of nursing practice, and patient care outcomes - Develops, maintains and evaluates unit based patient and staff data collection systems and processes to support the practice of nursing and delivery of high quality care - Provides a healing environment to patients, visitors, staff and providers through maintenance of an organized and clean patient care unit - Evaluates personal performance based on professional practice standards, relevant statues, policies, organizational criteria, and outcomes achievement