Director - Nursing and Patient Care Services

Responsibilities

• Integrates Service Excellence initiatives into daily operations, measures responsiveness to internal and external customers. Amends plan based on feedback.
• Consistently manages all activities so that quality services are provided in an efficient and effective manner.
• Develops and monitors a departmental/divisional Performance Improvement initiatives that are synergistic with organization and system-wide programs and initiatives
• Provides coaching, counseling, and other forms of support to staff that enable them to attain their quality management goals.
• Achieves Hospital goals through optimal coordination of department efforts. Contributes to the formulation of departmental goals and business plans. Uses data effectively to manage operations and improve departmental performance.
• Analyzes, responds, and manages quality, productivity, and financial indicators appropriately. Directly responsible for labor budget through effective staffing and proactive recruitment and retention strategies.
• Develop (and update) clinical plans addressing quality improvement, marketing/market share analysis, capital equipment planning, technology assessment plan, revenue issues (payer, capitation), and human resource needs.
• Actively participates in appropriate organizational committees.
• Meets performance expectations as outlined in performance review. Upholds organizational values and vision as defined through standards of professional behavior: Patient-Centered Care, Respect, Compassion, Integrity, and Accountability.
• Ensures accountability for high performance in patient satisfaction, staff development and regulatory/accreditation readiness.
• Creates and maintains a positive work environment that benefits patients, staff, physicians and other key stakeholders. Actively engaged in leading Patient and Family engagement efforts in areas of responsibility.
• Performs other duties as assigned or directed to ensure smooth operation of the department/unit/service.

Qualifications

Education

Master's in Nursing and Bachelor's in Nursing Required.

Experience

Minimum of five years progressively more responsible experience in Leadership /Management in an acute care hospital.

Licensure

NE-BC or CNML preferred (Individuals without will be required to earn within 18 months of hire date) Current registered nurse license from State of CT

Special skills

Change management, Lean process preferred