Manager Patient Care Services

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.

Essential Functions and Responsibilities

• Maintains operational responsibility for nursing and health care services on the unit.

• Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.

• Promotes collaboration regarding patient care issues with various staff levels and disciplines.

• In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.

• Plans unit conferences, educational endeavors, and in-service meetings for staff.

• Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.

• Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.

• Assures appropriate delegation and supervision of patient care.

• Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.

• Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.

• Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.

• Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.

• Maintains regulatory readiness.

• Performs other duties as required or requested.

Qualifications

Required

• Bachelor degree from an accredited school of nursing (BSN) or Bachelor of Science (BS). (Associate degree /diploma in nursing may be considered with five or more years of relevant experience. Must complete BSN or BS within 3 to 5 years from date of hire.)

• Licensed registered nurse in the State of Michigan.

• BLS certification as Healthcare Provider.

• Demonstrated management potential or middle management experience.

Preferred

• Master Degree in Nursing or related field.

Additional Information

Schedule

Full-time

• Daily Work Times: 8a-430p

• Hours Per Pay Period: 80

• On Call: Yes

• Weekends: No

About Us

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers.

McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.