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Registered Nurse - Poison Control Call Center

SSM Health logo

SSM Health

Saint Louis, Missouri

You'll staff a telephone line, working with other staff and taking calls from the public and healthcare providers.

Posted Oct 12 · 3 years of experience

Shift and hours
Evening shift, 3:00 PM to 11:30 PM · Evening shift · 8-⁠hour shifts 20 hours a week
Unit and setting
Poison Control · Poison Control Call Center 8254000010 Poison Control
License
RN license Registered Nurse (RN) - Missouri Division of Professional RegistrationMissouri RN license from the Division of Professional Registration
Term
Permanent

Do you qualify?

License
Missouri RN license from the Division of Professional Registration Registered Nurse (RN) - Missouri Division of Professional Registration Check your license
License
RN license issued by a compact state, as an alternative to a Missouri RN license Registered Nurse (RN) Issued by Compact State Check your license
License
Illinois RN license from IDFPR Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) Check your license
License
Oklahoma RN license from the Oklahoma Board of Nursing Registered Nurse (RN) - Oklahoma Board of Nursing (OBN) Check your license
License
Wisconsin RN license from the Department of Safety and Professional Services Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services Check your license
Education
Graduate of an accredited nursing school, or equivalent education for licensing Graduate of accredited school of nursing or education equivalency for licensing
Experience
Three years of RN experience with med-surg, pediatric or maternal/child health Three years' registered nurse experience with insight in medical/surgical, pediatric or maternal/child health

The role and schedule

Day to day
Staffing the poison phone line Staffs a telephone service line while acting collaboratively with staff, other health care providers and lay callers.
Day to day
Emergency poisoning exposure calls for the whole state May be responsible for emergency telephone management of poisoning exposures and questions handled for an entire state.
Day to day
Taking a complete, accurate history from callers Obtains and documents a complete and accurate history.
Day to day
Guiding treatment advice for the public and healthcare providers May guide treatment advice for both the public and health care providers.
Day to day
Answering poison questions by live chat and text May utilize advanced technology with live chat and texting to assist callers with poison information or exposures.
Weekends
Every other weekend required There is an every other weekend requirement with an ABC holiday rotation.
Holidays
Holidays rotate on an ABC rotation

The workplace

SSM Health logo
SSM Health
Hiring organization

Your fit

Questions to ask

  • Can you walk me through base pay range and differentials?
  • What are the call requirements?
  • What orientation, preceptor time, and ongoing unit support are included?
  • How are patient load, floating, and staffing support handled day to day?
Build questions for this role

Original listing

Posted on SSM Health’s careers page.

Read full text

It's more than a career, it's a calling MO-SSM Health 7980 Clayton RD Worker Type: Regular Job Highlights: Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Department: Poison Control

Schedule

3:00 PM to 11:30PM. (8 hours shifts) There is an every other weekend requirement with an ABC holiday rotation. Apply today. SSM Health – We bring out the incredible in you, everyday. Job

Summary

Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines. May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations. May be responsible for emergency telephone management of poisoning exposures and questions handled for an entire state. Job Responsibilities and

Requirements

PRIMARY RESPONSIBILITIES Staffs a telephone service line while acting collaboratively with staff, other health care providers and lay callers. Obtains and documents a complete and accurate history. Provides a calm, reassuring and intelligent interaction with the public and health care professionals.

Uses computer for live data collection and documentation, online resources for information gathering, and communication with caller through phone system. Manages beneficial relationships with individuals and departments inside and outside of the ministry structure. Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.

May guide treatment advice for both the public and health care providers. May utilize advanced technology with live chat and texting to assist callers with poison information or exposures. May acquire knowledge of toxicological resources that are helpful in managing poison cases.

May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations. Works in a constant state of alertness and safe manner. Performs other duties as assigned.

EDUCATION Graduate of accredited school of nursing or education equivalency for licensing EXPERIENCE Three years' registered nurse experience with insight in medical/surgical, pediatric or maternal/child health PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping.

Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri Registered Nurse (RN) Issued by Compact State Or Registered Nurse (RN) - Missouri Division of Professional Registration State of Work Location: Oklahoma Registered Nurse (RN) Issued by Compact State Or Registered Nurse (RN) - Oklahoma Board of Nursing (OBN) State of Work Location: Wisconsin Registered Nurse (RN) Issued by Compact State Or Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services Work Shift: Evening Shift (United States of America) Job Type: Employee Department: 8254000010 Poison Control Scheduled Weekly Hours: 20 SSM Health is an Equal Opportunity Employer.

SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

What's around it?

In Saint Louis, MO

Saint Louis, MO

Living costs about 9% below the US average

See Saint Louis, MO

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