Clinical Manager Ambulatory RN for Internal Medicine

Schedule

M-F Day shift, Some Remote work possible after introductory period

The Clinical Manager is a dynamic leader who bridges clinical expertise with team management, ensuring high-quality, patient-centered care. This role blends hands-on clinical engagement with leadership responsibilities to support staff development, drive operational excellence, and enhance patient outcomes, while providing direct patient care.

Summary

The Clinical Manager is responsible for the consistent and comprehensive patient care delivery in the ambulatory practice setting. The Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education, and patient confidentiality. The Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction.

The Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies and patient access. Typical scope for this role is:•10+ = # of staff directly and indirectly managed•15,000+ = # of budgeted annual visits•Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Responsibilities

Employee Satisfaction and Engagement: Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment Understands and values differences in others’ race, gender, nationality, and age-modifies interactions as needed to accommodate diverse needs of patients and families Establishes/updates work processes and work practices. Manages team and individual performance in alignment with Penn Medicine's vision of service excellence. Learning: Leverages knowledge for competitive advantage and developing team members through application of Penn Medicine research, continuous improvement, performance management, and competency Oversee clinical operations in the practice: Budgeting/billing practices (where applicable) Manages and oversees schedules, pay practices, time card review and approval Clinical project management Strategic and operational planning Quality safety and continuous improvement initiatives, and Penn Safety Net Management Regulatory compliance (TJC, CMS, DOH, OSHA) Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up.

Patient Care: Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools. Communication: Fosters an environment where proactive communication and problem-solving are expected. Establishes communication expectations that enable high performance of team and individuals.

Change Management Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events. Implements change management strategy within the practice in alignment with entity/Penn Medicine objectives. Communication plans are effectively implemented.

Ensure appropriate follow-up of major clinical/practice issues. Manage routine and crisis communications through the practice/community as they arise. Demonstrate recognition of the systemic impact of employee communication and/or policy changes and solicit proactive feedback before implementation.

Credentials

• Basic Cardiac Life Support (Required)
• Registered Nurse - PA (Required)
• ACLS or PALS (Required)

Education or Equivalent

Experience

Bachelor of Arts or Science (Required) Education Specialization: NursingEquivalent

Experience

• And 5+ years Total clinical experience including RN and prior leadership experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.