Shift Coordinator (RN) - Primary Care Columbia Heights

Assess and modify skill mix and staffing levels using manager or clinical coordinator for complex issues. Function as a resource in planning patient discharge and all clinical issues. Utilize multidisciplinary approach to meeting patient care needs.

Demonstrates Ability to Communicate Effectively Demonstrate therapeutic communication skills by adopting techniques for specific situations. Provide performance feedback to all staff in a constructive, timely manner. Effectively manage conflict resolution.

Serve as consumer advocate for patient/family concerns. Educates Patient/Family Facilitate learning opportunities for all staff. Ensure that patient/family educational needs are met.

Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Demonstrates Demonstrate awareness of cost containment strategies by efficiently planning staffing patterns, level and mix to meet patient care needs. Ensure staff adherence to unit/hospital policies. Participate in the performance appraisal process for all staff.

Implement change with a positive impact. Display strong leadership in a team environment through example. Demonstrate initiatives and leadership through involvement in projects and committee work.

Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Collaboration Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things