Bilingual Health Specialist RN (remote, temporary, CDC)
Remote
Maximus is recruiting for a call center, Health Specialist (RN) Registered Nurse, to support our CDC INFO (Center for Disease Control) program.
- Shift and hours
- Monday–Friday, 8:00 AM–4:30 PM or 11:30 AM–8:00 PM5 shifts a week
- Unit and setting
- Public Health
- License
- RN license Bachelor’s Degree in Nursing and current, active RN license are required.current, active RN license
- Term
- Permanent
Do you qualify?
- License
- current, active RN license Bachelor’s Degree in Nursing and current, active RN license are required.
- Education
- High School diploma or equivalent High School diploma or equivalent with 2-4 years of experience.
- Education
- Bachelor’s Degree in Nursing
- Experience
- 2-4 years of experience
- Experience
- Experience in medical, scientific or public health discipline Experience in medical, scientific or public health discipline.
- Experience
- Clinical knowledge of and experience with CDC related topics Clinical knowledge of and experience with CDC related topics.
- Also asks
- Fluent in English and specified secondary language Must be fluent in English and specified secondary language.
- Also asks
- Speak and read English and Spanish clearly, professionally, and fluently Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Also asks
- Proficient internet search skills Proficient internet search skills.
- Also asks
- Working knowledge of Microsoft Office Working knowledge of Microsoft Office and ability to learn and utilize software
- Also asks
- Ability to work independently and communicate effectively Ability to work independently and communicate effectively.
- Also asks
- Interpersonal and leadership skills, and ability to organize simultaneous tasks Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
Preferred
- Experience
- Call center or telehealth experience Call Center or Telehealth experience preferred.
What it pays
- Pay reviews
- Prevailing wage rate for work location, set by Department of Labor For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
The role and schedule
- Day to day
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Day to day
- Provides medical subject matter expertise Provides medical subject matter expertise.
- Day to day
- Performs advanced database searches Performs advanced database searches.
- Day to day
- Composes documents, reports, and correspondence Composes documents, reports, and correspondence.
- Day to day
- Documents all incoming inquiries Documents all incoming inquiries.
- Day to day
- Participates in special projects as required Participates in special projects as required.
- Weekends
- No weekends
- Details
- Must be flexible and available to work Must be flexible and available to work
- Details
- Training Monday–Friday 8:00 AM–4:30 PM Eastern Monday - Friday 8:00 AM to 4:30 PM Eastern Time
- Details
- 100% attendance required during training 100% attendance throughout the entire training period is required.
- Details
- Bring own device: smartphone, computer, webcam, headset; no tablets, iPads or Chromebooks
- Details
- Internet 25 Mbps or higher (50 Mbps if shared) Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
- Details
- Hard-wired ethernet connection required Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Details
- Private and secure work area with adequate power source Private and secure work area and adequate power source
The workplace
Worth asking
- Can you walk me through the pay period for the posted pay range and differentials?
- What should I expect for holiday, call, and rotation?
More questions to askFewer questions
- What orientation, preceptor time, and ongoing unit support are included?
- How are patient load, floating, and staffing support handled day to day?
Ask Mira
Your fit
Original listing
Read full text
- United states
- Full-time
Maximus is recruiting for a call center, Health Specialist (RN) Registered Nurse, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced contact center environment and be comfortable handling health-related inquiries. Strong listening, communication, and research skills are essential to follow established scripts and protocols, navigate approved resources, and provide clear, accurate, and professional guidance while maintaining quality and compliance standards.
Training Schedule
Monday - Friday 8:00 AM to 4:30 PM Eastern Time
Work Schedule
Must be flexible and available to work
Monday - Friday
8:00 AM - 4:30 PM or
11:30 AM - 8:00 PM
- 100% attendance throughout the entire training period is required.
Essential Duties and Responsibilities
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor’s Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software applications.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | – Windows 10 or Windows 11 (11 is preferred)
OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com .
Minimum Salary
$ 34.85
Maximum Salary
$ 68.55