Telephone Triage Nurse – Cancer Center, No Weekends or Holidays

Key responsibilities include conducting comprehensive nursing assessments, prioritizing patient needs, and directing patients to the most appropriate level of care. You apply evidence-based guidelines, the nursing process, and critical thinking skills to analyze patient-reported information and electronic medical records (EMR) to inform safe, timely decision-making. Your work ensures seamless access to care and drives optimal patient outcomes.

A caregiver in this position works Monday to Friday

• 8 hour shifts with variable start times, between the hours of 7:00 a.m. and 7:00 p.m. in person at Cleveland Clinic main campus in Cleveland, OH. A caregiver who excels in this role will: Serves as the primary point of contact for telephone patients with a variety of health or illness questions. Collects subjective data related to the presenting problem and medical history. Utilizes critical thinking and problem-solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health-related calls. Offers home treatment advice as appropriate. Accesses patient information via EMR. Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient's own words as appropriate. Accesses patient information via EMR. Educates patients utilizing principles of active listening. Communicates based on patients' level of understanding and comprehension. Recalls knowledge of the teaching principles of health care information to pediatric, adult and geriatric populations. Ensures that the caller comprehends health information and clinical advice to make informed healthcare decisions. Conveys to the caller in a 'telecharismatic' manner, that they are the #1 priority. Establishes an immediate therapeutic rapport with callers. Utilize H. E. A. R. T. principles, making every effort possible to resolve the problem. Listens, communicates and documents simultaneously and navigates computer programs to assess, process, educate and document all information professionally. Demonstrates knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions to promote favorable outcomes. Meets established quality standards, competencies, and educational training and requirements.