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RN Telephone Triage (Work from Home)

TeamHealth

Charleston, West Virginia

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RN

Posted Jul 31, 2026 · Last seen active Aug 1, 2026

What the posting states

Shift
Evenings

About this role

Show full description
Evenings, Weekend Only, Full-time & Part-time opportunities available (20hrs +). Hiring for evenings and weekends (*weekends and holidays are required) Incentives for Bilingual Spanish Telephone Triage RNs! AccessNurse-TeamHealth is the premier medical call center, delivering 24/7 telephone nurse triage, answering services and health information services to hospitals, physician offices, and insurance plans across the country. From day one, you'll work from home using advanced evidence-based clinical decision tools to help patients get the right level of care at the right time. As a Telephone Triage RN, you'll use clinical expertise and technology to guide patients across the lifespan & determine the best way to address their medical issues and concerns over the phone. You will: Assess symptoms using physician-developed clinical algorithms, Deliver & document health education to assist patients in managing their symptoms when indicated, Assist in getting patients to the appropriate level of care (e.g. home care, an office visit, emergency room), Consult with physicians as needed.

Skills for this role

Triage

Requirements

  • Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
  • 2+ years of RN experience
  • Proficiency using computers and type a minimum of 25 wpm
  • Excellent listening and comprehension skills to determine key information by patient
  • Must have a high-speed internet connection
  • Workstation must be in a room where door can be locked
  • Desk should be large enough to hold 2 monitors, computer, accessories + hands-free headset
  • HIPAA compliance is mandatory

Benefits

  • Additional pay incentives/shift differentials
  • Remote work schedule
  • Computer equipment provided
  • Paid training provided
  • Benefits package (full time employees)
  • Career growth opportunities
  • $500 Employee Referral Bonus with no cap
  • Bilingual pay incentive

About the employer

TeamHealth logo
TeamHealth
Hiring organization

TeamHealth is a national healthcare workforce organization that provides clinical staffing and practice management services across multiple care settings. In Santa Fe, NM, TeamHealth is recruiting for post-acute care roles in skilled nursing facilities as well as remote telephone triage…

2.7 Google rating

What reviewers appreciate

  • Remote work opportunities available for telephone triage nurses with equipment and training provided
  • Structured 3-month onboarding program with dedicated clinical Field Mentor for post-acute care roles
  • Time and location flexibility highlighted by nursing employees

What reviewers flag

  • Job security and advancement rated low at 2.9 out of 5 by RNs on Indeed
  • Management rated below average at 2.9 out of 5 by RNs on Indeed
  • Weekends and holidays are required for telephone triage positions
flexiblepurpose-drivenautonomousremote-capablelearning-orientedmultidisciplinary

Living in Charleston, WV

Charleston, West Virginia's capital, sits along the Kanawha River surrounded by Appalachian hills. The city combines state-government presence with healthcare opportunities and offers a relaxed, affordable lifestyle. The downtown area and Capitol Market provide local dining and shopping, while nearby trails and rivers appeal to outdoor-loving nurses seeking a quieter pace of practice.

Map showing the location of Charleston, WV
Charleston, WV on the map · © Mapbox © OpenStreetMap
Metro price level · Charleston area
88.7
11% below the national average
Median gross rent
$908/mo
rent and tenant-paid utilities

U.S. Bureau of Economic Analysis · 2024 metro Regional Price Parities · Census ACS 2024

Browse open roles in Charleston

Worth asking

The posting doesn’t answer these. Good ones to ask a recruiter or in the interview.

  • Can you walk me through the base pay range and differentials?
  • Can you confirm how many hours and shifts are expected each week and what the weekend, holiday, call, and rotation requirements are?
  • What orientation, preceptor time, and ongoing unit support are included?
  • How are patient load, floating, and staffing support handled day to day?
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