Bilingual Postpartum Call Center RN, PRN

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Closing Date

11/08/2026

Type of Position

Clinical Staff - Nursing

Job Type

Temporary (Fixed Term)

Work Shift

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy.

Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U. S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department

COM | OB & GYN ACWIH Postpartum Call Center

Department's Website

Summary of Job

Duties

Join our Arkansas Center for Women & Infants’ Health (ACWIH) as a Postpartum Call Center (PPCC) RN! Our PPCC RNs play a vital role in supporting postpartum women by conducting proactive outreach within7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources.

This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting. This role provides a flexible hybrid work setting, mainly permitting remote work.

Applicants are required to be bilingual in English and Spanish, live in Arkansas, and have dependable internet access.

Qualifications

Minimum Qualifications

Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing. Valid RN License Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health Bilingual (English/Spanish)

Knowledge, Skills, & Abilities

Proficiency in using call center technology and scheduling systems. Proficiency with computers (preferably MS Office). Telephone etiquette skills.

Proficiency in clinical decision-making and patient triage. Strong communication and interpersonal skills to effectively interact with patients and healthcare teams. Knowledge of postpartum care practices and patient support strategies.

Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and accuracy in patient care documentation. Flexibility to adapt to varying workloads and patient needs.

Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service. Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.

Preferred Qualifications

Call center experience. Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service. Availability for Weekend coverage preferred. Call shift options are available on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m., with flexibility to work 4 to 8-hour per shift on either weekend day.

Qualifications Equivalencies

Additional Information

In this role you'll be responsible for

Triage and follow-up for targeted patients via phone, email, and EMR Tracking all Call Center calls, referrals, and case-managed patients Supporting Call Center program evaluations Fostering clear communication among the center, UAMS, and statewide physicians/offices Providing reports and analyzing care factors to boost quality and efficiency Managing tasks with expertise, including setting goals and timelines, prioritization, and collaboration Learn more about the ACWIH by visiting: https://myarkansasbirth.org

Salary Information

commensurate with education and experience

Required Documents to Apply

License or Certificate (see special instructions for submission instructions), Resume

Optional Documents

Proof of Veteran Status

Special Instructions to Applicants

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Pre-employment Screening

Requirements

Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Manipulate items with fingers, including keyboarding

Frequent Physical Activity

Sitting, Standing, Talking, Walking

Occasional Physical Activity

Driving, Kneeling, Lifting, Pulling, Pushing

Benefits Eligible

Yes