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RN Telephone Triage (Work from Home)

TeamHealth

Knoxville, Tennessee

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RNTriage

Posted Jul 31, 2026 · Last seen active Aug 1, 2026

What the posting states

Shift
Evenings

About this role

Show full description
AccessNurse-TeamHealth is the premier medical call center, delivering 24/7 telephone nurse triage, answering services and health information services to hospitals, physician offices, and insurance plans across the country. As a Telephone Triage RN, you'll use clinical expertise and technology to guide patients across the lifespan and determine the best way to address their medical issues and concerns over the phone. You will assess symptoms using physician-developed clinical algorithms, deliver and document health education, assist in getting patients to the appropriate level of care, and consult with physicians as needed. 100% remote work from home. Evenings, Weekend Only, Full-time and Part-time opportunities available.

Skills for this role

Triage

Requirements

  • Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
  • 2+ years of RN experience
  • Proficiency using computers and type a minimum of 25 wpm
  • Excellent listening and comprehension skills to determine key information by patient
  • Must have a high-speed internet connection
  • Workstation must be in a room where door can be locked
  • Desk should be large enough to hold 2 monitors, computer, accessories + hands-free headset
  • Ability to handle confidential information; HIPAA compliance is mandatory

Benefits

  • 100% remote work from home
  • Competitive pay
  • Excellent benefits package for full-time employees
  • Paid training provided
  • Computer equipment provided
  • Opportunities for bilingual pay incentive
  • Additional pay incentives/shift differentials
  • 26-31 hours/week eligible for 65% of PTO

About the employer

TeamHealth logo
TeamHealth
Hiring organization

TeamHealth is a national healthcare workforce organization that provides clinical staffing and practice management services across multiple care settings. In Santa Fe, NM, TeamHealth is recruiting for post-acute care roles in skilled nursing facilities as well as remote telephone triage…

2.7 Google rating

What reviewers appreciate

  • Remote work opportunities available for telephone triage nurses with equipment and training provided
  • Structured 3-month onboarding program with dedicated clinical Field Mentor for post-acute care roles
  • Time and location flexibility highlighted by nursing employees

What reviewers flag

  • Job security and advancement rated low at 2.9 out of 5 by RNs on Indeed
  • Management rated below average at 2.9 out of 5 by RNs on Indeed
  • Weekends and holidays are required for telephone triage positions
flexiblepurpose-drivenautonomousremote-capablelearning-orientedmultidisciplinary

Living in Knoxville, TN

Nestled in eastern Tennessee near the Great Smoky Mountains, Knoxville blends college-town energy with Southern charm. The Tennessee River winds through the city, and downtown's Market Square offers local dining and events. A mid-sized metro with a growing healthcare presence, Knoxville appeals to nurses seeking outdoor access and community feel.

Map showing the location of Knoxville, TN
Knoxville, TN on the map · © Mapbox © OpenStreetMap
Metro price level · Knoxville area
92.6
7% below the national average
Median gross rent
$1,191/mo
rent and tenant-paid utilities

U.S. Bureau of Economic Analysis · 2024 metro Regional Price Parities · Census ACS 2024

Browse open roles in Knoxville

Worth asking

The posting doesn’t answer these. Good ones to ask a recruiter or in the interview.

  • Can you walk me through the base pay range and differentials?
  • Can you confirm how many hours and shifts are expected each week and what the weekend, holiday, call, and rotation requirements are?
  • What orientation, preceptor time, and ongoing unit support are included?
  • How are patient load, floating, and staffing support handled day to day?
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