RN-System Operations Center

Position

Overview

The RN - System Operations Center evaluates and coordinates patient transfers, collaborates with healthcare partners, and manages all components of patient care needs during the transfer or transport process. This role involves obtaining appropriate medical and demographic information, facilitating communication between referring and receiving physicians, and ensuring the appropriate level of care and timely transfer of patients into or out of the IU Health System. The RN will coordinate with various departments and assign beds for all scheduled and unscheduled admissions, transfers, and transports, supporting safe and efficient patient movement.

Key

Responsibilities

Evaluate and coordinate patient transfers, screening for appropriateness and readiness.

Collaborate with referring and receiving physicians, as well as healthcare facilities, to ensure seamless communication. Obtain and document accurate medical and demographic information. Perform essential duties related to patient transfer, transport, and care coordination. Coordinate all components of patient care during transfer/transport, including bed assignments for scheduled and unscheduled admissions. Engage appropriate departments to facilitate timely transfers and transport processes. Maintain detailed documentation of transfer activities and communication. Support operational efficiency and patient safety through effective coordination and communication.

Qualifications &

Requirements

Associate’s Degree required; Bachelor’s Degree preferred. 3-5 years of relevant clinical experience in an acute care environment such as critical care, emergency department, or flight nursing. Active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.

Current Basic Life Support (BLS), Advanced Life Support (ACLS), and Pediatric Advanced Life Support (PALS) certifications through the American Heart Association (AHA). Strong knowledge of patient transfer protocols, resource management, and clinical documentation standards. Excellent communication, coordination, and problem-solving skills.

Ability to work effectively in a fast-paced environment, prioritizing multiple tasks.

Preferred

Qualifications

Case management or resource management experience is a plus. Pediatric experience strongly preferred

Why Join IU Health?

Competitive salary and comprehensive benefits package Opportunities for professional growth and leadership development Supportive environment committed to safety, quality, and patient-centered care Be part of Indiana’s most comprehensive healthcare system dedicated to innovation and excellence

To learn more about our benefits, visit: careers.iuhealth.org/pages/benefits-designed-for-you

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.