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Patient Contact Nurse, RN

Eligibility
Emergency
Shift
8-hour

Posted Jun 18 · Not open to new grads

What the listing says

Role

Schedule
8-hour
Practice
Epic charting
Setting
Telehealth
Accepts
RN
Experience
3+ years

Ratio not posted. Ask in the interview.

Pay

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About this role

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Patient Contact Nurse, RN

Cedars Sinai

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Details

Posted: 12-May-26 Location: Los Angeles, California

Categories

General Nursing

Internal Number: 15329

Job Description

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation?s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company?s Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefits package that includes health care, paid time off, and a 403(B). Join us! Discover why U. S. News & World Report has named us one of America?s Best Hospitals.

What You Will Be Doing

The Patient Access Contact Center (PACC) Registered Nurse (RN) provides telephone-based nursing triage, care coordination, and patient navigation services to ensure patients receive the right care, in the right setting, at the right time. The RN uses evidence-based triage protocols, Epic Nurse Triage Encounter tools, and clinical judgment to assess patient symptoms, provide nursing guidance, and direct patients to the appropriate level of care.

This remote role supports Cedars-Sinai?s centralized access model by partnering closely with PACC agents, physicians, and clinical teams to provide timely symptom assessment, clinical guidance, and coordinated patient care.

Key

Responsibilities

  • Conduct telephone-based patient triage using established evidence-based protocols and Epic Nurse Triage Encounter tools.
  • Assess patient symptoms and acuity, provide nursing advice including home care guidance, referral to urgent care, emergency services, or specialist/primary care providers when appropriate.
  • Respond to patient messages and clinical inquiries within established timeframes.
  • Document triage encounters in Epic, including reason for call, protocol used, disposition, and clinical advice provided.
  • Receive and manage warm transfers from PACC agents requiring clinical assessment through the RN queue.
  • Manage and respond to provider in-basket messages and clinical work queues.
  • Collaborate with PACC agents through communication tools (such as Teams chat) to facilitate smooth patient handoffs and triage routing.
  • Provide real-time feedback and education to PACC agents to support effective patient navigation and symptom escalation processes.
  • Communicate patient status updates and care recommendations to physicians and clinical teams.
  • Schedule patient appointments when clinically appropriate to ensure timely access to care.
  • Partner with primary care…

Sourced from a public job board.

* Minimum of three (3) years of nursing experience required. * One (1) year of triage nursing or related clinical experience preferred. * Strong clinical assessment and· from this posting

Requirements

  • California Registered Nurse (RN) license
  • Bachelor of Science in Nursing (BSN) required. Master of Science in Nursing (MSN) preferred.
  • Active California Registered Nurse (RN) license required.
  • Basic Life Support (BLS) certification from American Heart Association (AHA) or American Red Cross (ARC) required.
  • Minimum of three (3) years of nursing experience required.
  • One (1) year of triage nursing or related clinical experience preferred.
Show all 9 requirements
  • Strong clinical assessment and decision-making skills.
  • Excellent communication and patient education abilities.
  • Ability to manage high call volumes and competing priorities in a fast-paced environment.

Benefits

  • Dental
  • Paid time off

Place

City
Los Angeles, CA
Median rent
$1,933/mo

rent and tenant-paid utilities · Census ACS 2024

Local household income
$81,939/yr

all local households, not nurse pay · Census ACS 2024

Metro price level
14% above the national average

Los Angeles area index 113.6, where 100 is the national average.

Los Angeles blends year-round sunshine, Pacific coastline, and major healthcare systems from Westside hospitals to Downtown medical centers. Nurses relocating here find diverse neighborhoods stretching from beach communities like Santa Monica to inland valleys. Expect car culture, outdoor living, and a sprawling metropolis where hiking trails and entertainment venues sit near clinical opportunities.

Map showing the location of Los Angeles, CA
Approximate location in Los Angeles, CA. · © Mapbox © OpenStreetMap· Open the live map

Cost figures from U.S. Bureau of Economic Analysis · 2024 metro Regional Price Parities · Census ACS 2024.

How this role fits you

About the employer

Association for Home & Hospice Care of North Carolina logo
Association for Home & Hospice Care of North Carolina
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