RN Telephone Triage Operator

• Takes Phones off service in the morning
• Collects and distributes faxes from answering service from the previous evening
• Answers the telephone promptly and pleasantly
• Screens/routes calls to appropriate staff or provider
• Utilizes your nursing skills to assess/triage the patients on the phone
• Addresses all nursing issues on a triage phone call
• Manage all Transition of Care patient phone calls
• Pages physicians, as needed
• Takes accurate telephone messages into the electronic medical record for ALL phone calls
• Answers general questions regarding the practice/providers; directs callers to the Grove Medical website for more information
• Uses sequential techniques to ensure calls are picked up in a reasonable amount of time
• Routes emergency calls to a provider, according to protocol
• Provides supervision to the Medical Assistants, reports directly to the Nurse Manager
• Ensures professional, accurate and quality care is provided to all patients on the telephone
• Completes all necessary Pharmaceutical Prior Authorization Requests in a timely fashion, as needed
• Places phones on service at the end of the day, informing the service which provider is on call-records the date, time and name of the person spoken to
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines as established by the practice
• Maintains detailed knowledge of the practice management and other computer software as it relates to job function
• Attends continuing education courses as required
• Attends all regular staff meetings
• Completes all other duties as assigned by the Practice Manager or the Nurse Manager

Pay: $30.00 - $34.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty

• Primary Care

Physical Setting

• Outpatient
• Private practice

Education

• Bachelor's (Required)

Experience

• Nursing: 2 years (Required)

License/

Certification

• RN (Required)
• BLS Certification (Required)

Work Location: In person