Practice Manager

This position operates under the direction of executive leadership and is focused on execution, accountability, and operational stability within the clinic environment.

Key Responsibilities

Operational Leadership

• Oversee daily operations across SFPS and PFPS, ensuring efficient clinic flow and schedule optimization
• Execute and maintain standardized workflows across both practices
• Identify operational gaps and implement timely, effective solutions
• Ensure consistent utilization of NexTech and all patient communication systems

Team Oversight & Accountability

• Direct oversight of front office and clinical coordination teams within SFPS and PFPS
• Establish clear expectations, workflows, and accountability structures
• Support hiring, onboarding, and training in alignment with practice standards
• Address performance issues promptly and professionally

Patient Experience

• Ensure a seamless, high-touch experience from initial contact through post-operative care
• Monitor patient interactions and feedback to maintain brand standards
• Partner with Patient Care Coordinators (PCCs) and clinical teams to ensure continuity of care

Systems & Process Execution

• Implement and uphold SOPs across all operational areas
• Drive consistency in scheduling, documentation, and communication
• Support ongoing refinement of operational systems and workflows

Performance Awareness

• Support daily reporting and schedule management
• Maintain awareness of key performance indicators (conversion, utilization, patient flow)
• Escalate operational or performance concerns to leadership with proposed solutions

Qualifications

• 3–5+ years of healthcare operations experience (plastic surgery or aesthetics strongly preferred)
• Demonstrated ability to manage teams and drive accountability
• Strong operational mindset with experience improving workflows and systems
• Experience with NexTech or similar EMR systems preferred
• Highly organized, detail-oriented, and solutions-driven
• Professional, composed, and effective in a fast-paced environment

Preferred Experience

• Facial plastic surgery or high-end aesthetic practice experience
• Multi-provider or multi-site coordination
• Experience in a patient-pay, concierge, or luxury service environment

What Success Looks Like

• SFPS and PFPS operate with structure, consistency, and efficiency
• Teams understand expectations and perform with accountability
• Patient experience is elevated and consistent across both practices
• SOPs are actively followed—not just documented
• Leadership is able to focus on growth, not daily operational issues

Compensation & Structure

• Competitive salary based on experience
• Performance-based incentives
• Full-time, on-site role in Scottsdale, Arizona

Why Join Us

This is an opportunity to be part of a high-performing, growing surgical practice where operational excellence and patient experience are paramount. You will play a key role in building structure and consistency within a dynamic and evolving organization.

Pay: From $70,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person