Ambulatory Care Registered Nurse Manager

JOB DESCRIPTION Title: Ambulatory Care Registered Nurse Manager FLSA Category: Exempt Reports To: Director of Quality & Clinical Management Greater Baden Medical Services (GBMS) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare across Southern Maryland. With 9 clinical sites across Prince George's, Charles, and St. Mary's counties, we serve over 18,000 patients each year. We provide fully integrated care that includes primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program. Our patient population is primarily made up of Medicaid and uninsured individuals. We are deeply proud to deliver these vital services to everyone in our community, regardless of their ability to pay, making Greater Baden an incredibly rewarding place to grow your career while making a tangible, life-changing impact every day. Job Summary: The Ambulatory Care Nurse Manager provides leadership and day-to-day operational oversight of nursing services within the Greater Baden Medical Services clinical sites. The Nurse Manager is responsible for maintaining a highly-functioning, well-supported nursing team that delivers safe, equitable, and high-quality care. The nurse manager utilizes the nursing process to assess and evaluate care at the center. The nurse manager is an integral part of the health care team that collaborates with other health team members and the operations managers to facilitate patient care. The nurse manager also ensures ancillary services are provided as needed. Essential Functions: • Provide visible, hands-on leadership to a team of nurses across multiple clinic sites. • Serve as a first point of contact for staff concerns, workflow challenges, and clinical questions; foster a culture of psychological safety, open communication, and mutual respect. • Conduct regular one-on-ones, team huddles, and staff meetings to keep the nursing team informed, engaged, and heard. • Mentor and develop nursing staff through individualized coaching, skill-building opportunities, and constructive performance feedback. • Maintain active clinical practice by providing direct patient care on a regular basis including triage, chronic disease management support, immunizations, procedures, laboratory services, and patient education. Steps into clinical workflows during high-volume periods, staff shortages, or complex patient situations to support the team in real time • Stay current on clinical competencies, EHR workflows, and evidence-based ambulatory care practices to remain a credible clinical resource for staff. • Supervise and evaluate the clinical performance of nursing staff, ensuring adherence to scope of practice, licensure requirements, and organizational policies. • Oversee nursing workflows, triage protocols, standing orders, and delegation of tasks to ensure safe, efficient patient flow. • Monitor and improve key quality and clinical outcome metrics (e.g., UDS measures, chronic disease control rates, preventive screening rates) in collaboration with the Quality Department. • Provide clinical training to nurses and medical assistants and supervise the completion of their clinical competency evaluations. • Develop and manage nursing schedules, ensuring adequate coverage across clinic hours and sites. Reviews staffing model for nursing and nursing management and makes appropriate recommendations. • Participate in recruitment, hiring, onboarding, and orientation of new nursing staff. • Conduct performance evaluations, set goals, and manage disciplinary processes, when necessary, in partnership with HR. • Ensure timely completion of mandatory training, competency validations, and licensure/certification renewals for all clinical staff. • Assist with educational programming and professional development activities to support the ongoing growth of the nursing team. • Represent nursing perspectives in interdisciplinary meetings, quality committees, other committees. • Communicate policy changes, clinical updates, and organizational priorities clearly to the nursing team. • Provide recommendations to the Clinical Operations Manager regarding administrative and corrective actions for support staff, based on performance, conduct, or compliance concerns. Supervisory Role : Yes. Nurses. Nonessential Functions: • Participates in team/staff meetings; attends service meetings and applicable workshops. • Performs other duties as assigned. Required Qualifications • Current Registered Nursing License in the State of Maryland. • Bachelor’s degree in nursing or an equivalent field of study preferred. • Current Cardiopulmonary Resuscitation Certificate (CPR) • Minimum of 5 years of clinical nursing experience • Minimum of 2 years of nursing supervisor, charge nurse, or management experience. Minimum Qualifications: • Minimum 3–5 years of clinical nursing experience in ambulatory, primary care, or community health settings. • Familiarity with underserved population health needs, social determinants of health, and trauma-informed care principles. Substitutions- None Core Competencies Needed Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Communication Skills - Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management. Analytical Skills - The ability to tackle a problem by using a logical, systematic, sequential approach. Possess creative thinking, learning, systems thinking and problem solving. Must be effective at defining and solving problems in order to ensure that the real, underlying challenge is understood and that solutions actually address it. Healthcare Systems - Knowledge of healthcare and medical terminology. Risk Management - Confidentiality principles and laws, maintain compliance with government contractual mandates. Work Environment This job operates in an outpatient office environment. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. Physical and Mental Demands • Ability to cope with stress. • The person in this position needs to occasionally move about inside the center • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. • The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information. • Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency. • Performs with frequent interruption or distractions. • Adjust priorities quickly as circumstances dictate. • Ability to judge distances and spatial relationships to perceive objects where and as they actually are. • Cognitive ability to analyze, count, summarize and synthesize information from multiple sources. Compliance This position requires compliance with Greater Baden Medical Services ( Health Center ’s) compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the Director of Risk Management’s regular performance evaluation. Language Skills Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization. Travel Must be able to drive between Greater Baden Medical Services, Inc.’s locations as required.