Care Coordinator

The Family Counseling Center is seeking a compassionate, organized, and motivated Care Coordinator to support clients in accessing comprehensive behavioral health and healthcare services. In this role, you will work collaboratively with clients, families, providers, and community resources to develop and monitor individualized care plans that address mental health, substance use, physical health, and social service needs.

The ideal candidate is passionate about helping individuals navigate complex systems of care and committed to improving client outcomes through advocacy, coordination, and support.

Qualifications

• Bachelor's degree in Social Work, Psychology, Nursing, Public Health, or a related field (Master’s degree preferred).
• MSW, MHC, or RN preferred
• Minimum of 2 years of experience in care coordination or a related field.
• Experience working with individuals with serious mental illness and substance use disorders.
• Strong understanding of behavioral health, substance use, and social determinants of health.
• Excellent organizational, communication, and interpersonal skills.
• Proficient in EHR systems and care management software.
• Ability to work independently and collaboratively in a team.
• Commitment to cultural competence, equity, and professional growth.

Experience

• Minimum of 2 years of experience in care coordination, case management, behavioral health, or healthcare
• Experience working with individuals with serious mental illness, substance use disorders, or co-occurring disorders preferred

Skills & Abilities

• Knowledge of behavioral health, substance use disorders, and social determinants of health
• Strong organizational, communication, and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Experience using EHR systems and care management software
• Ability to maintain confidentiality and demonstrate professionalism and integrity
• Commitment to cultural competence, equity, inclusion, and ongoing professional growth
• Valid driver’s license and acceptable driving record required
• Ability to successfully pass background checks and Medicaid exclusion screening

Key Responsibilities

Assessment & Care Planning

• Conduct assessments of clients’ behavioral health, physical health, and social needs
• Identify barriers to care and assist in developing individualized care plans
• Monitor client progress and update care plans as needed

Care Coordination & Service Navigation

• Coordinate access to CCBHC and community-based services
• Serve as a liaison between clients, healthcare providers, and community resources
• Support clients with healthcare navigation and appointment coordination
• Provide transportation assistance for clients when necessary

Client Advocacy & Support

• Advocate for client needs within healthcare and social service systems
• Educate clients and families on available services, treatment options, and health management strategies
• Help clients build self-management skills and achieve treatment goals

Documentation & Compliance

• Maintain timely and accurate documentation in the electronic health record (EHR) system
• Ensure compliance with CCBHC standards, agency policies, and state/federal regulations
• Participate in quality improvement and staff development initiatives

Team Collaboration

• Work closely with clinicians, case managers, peer specialists, and multidisciplinary teams
• Attend team meetings, supervision sessions, trainings, and agency events
• Support the agency’s mission, Compliance Plan, and Continuous Quality Improvement activities

Why Join Us?

At The Family Counseling Center, we don’t just care for our clients — we care for our team. We believe that supporting our staff is essential to providing exceptional care, which is why we foster a culture rooted in compassion, collaboration, and continued growth.

As a trusted nonprofit 501(c)(3) organization, we are proud to offer a wide spectrum of high-quality mental health and social services, with a strong emphasis on meeting the unique needs of children, families, and individuals across our community. Since our founding in response to the growing need for counseling in Fulton County, we have remained committed to creating a safe, supportive, and inclusive environment where both clients and staff can thrive.

Our team is made up of dedicated professionals driven by a shared mission, to empower people on their path toward emotional well-being and a brighter future. We support this mission with competitive compensation, generous benefits, and meaningful opportunities for personal and professional development.

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What We Offer

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• Employer-paid Health Insurance* (HDHP coverage)
• Fully Paid Individual Dental and Vision Plans*
• Agency-paid Life Insurance* (equal to your annual salary)
• Flexible Spending Accounts (FSA)*
• Health Savings Accounts (HSA)* with employer contributions
• Employee Assistance Program (EAP)* for mental health and wellness
• Generous Paid Time Off*, including a full holiday week between Christmas and New Year’s
• 401(k) Retirement Plan* with employer match program
• Ongoing Training, Education, and Staff Engagement Activities*

Join a team that values your well-being as much as the well-being of the individuals we serve. At The Family Counseling Center, your work will truly make a difference, every day

Discover more about our culture and values by visiting https://www.thefamilycounselingcenter.org/why-join-us/

Job Type: Full-time Pay: $24.00 per hour

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s)

• How did you find us? (Facebook, LinkedIn, Indeed) or were you referred by one of our amazing staff? If so who?

Education

• Bachelor's (Required)

Experience

• Case management: 1 year (Preferred)

Ability to Commute

• Gloversville, NY 12078 (Required)

Work Location: In person