Centralized Follow-Up RN

Essential

Duties

• Demonstrates ongoing proficiency in electronic practice management systems and the electronic health record (EHR).

• Maintains working knowledge of health center policies, procedures, and medical protocols.

• Reviews and manages abnormal lab results and referrals in accordance with PPNCNY Medical Protocols and Centralized Follow- Up policies; ensures timely communication and closure of care loops.

• Manages the nurse line and MYChart, triages patient calls appropriately, provides education within scope, and consults or refers to a provider as needed.

• Collaborates with providers and health center staff to ensure continuity of care and accurate, timely documentation.

• Supports a culture of communication, teamwork, and shared problem-solving across sites and departments.

• Participates in ongoing feedback and quality improvement efforts related to follow-up processes and patient experience.

• Ensures all interactions reflect PPNCNY’s values of integrity, partnership, customer focus, communication, and quality.

• Supports the agency’s mission and full scope of reproductive health services.

• Promotes culturally and linguistically competent care and actively builds awareness of diversity and inclusion.

• Complies with established protocols and regulatory requirements, including HIPAA, OSHA, CLIA, and other applicable standards.

• Participates in agency committees, meetings, in-services, and staff development activities as directed.

Requirements

Required skills and abilities

• Ability to organize, prioritize, and manage multiple tasks and data with accuracy, attention to detail, flexibility, and discretion.

• Strong interpersonal skills and ability to work collaboratively with internal and external stakeholders.

• Proficiency in Microsoft Office applications (Word, Excel) and electronic health record/database systems.

• Commitment to PPNCNY’s core values, including teamwork, compassion, confidentiality, and quality care.

• Understanding of and adherence to PPNCNY Personnel Policies.

Qualifications

• Registered Nurse currently licensed to practice in New York State.

• Minimum of one year of hospital or clinical nursing experience required.

• Experience in women’s health, family planning, STI testing and treatment, or OB/GYN nursing preferred.

• Demonstrated interest in patient counseling, education, and supportive care.