Registered Nurse (RN) Patient Access and Care Team (PACT)
Charlotte, NC - 2709 Water Ridge Pkwy
Performs telephone triage with diverse patient population.
Posted Oct 13
- Shift and hours
- Mon-Fri, daytime Full time, Mon-Fri, Daytime, variable holidays40
- Unit and setting
- Patient Access & Care Team: NC/GA Nursing · Call Center Performs telephone triage with diverse patient population.diverse patient population
- License
- RN license Current license to practice as a Registered Nurse in the state of applicable state required.Current license to practice as a Registered Nurse
- Term
- Per Diem Full time, Mon-Fri, Daytime, variable holidaysFull time
Do you qualify?
- License
- Current license to practice as a Registered Nurse Current license to practice as a Registered Nurse in the state of applicable state required.
- License
- South Carolina Registered Nurse license Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Check your license
- License
- Registered Nurse licenses from other states where new clients may reside
- Certification
- BLS BLS required per policy guidelines.
- Education
- Graduate of an accredited School of Nursing Graduate from an accredited School of Nursing required.
- Also asks
- Must be able to lift 25 pounds Must be able to lift 25 pounds.
- Also asks
- Must speak English and adapt to fit the patient audience Must speak English and adapt to fit the patient audience while conveying information.
Preferred
- Education
- BSN BSN preferred.
- Experience
- Telephone triage, pediatrics and ED triage experience Experience in telephone triage, pediatrics and ED triage is desired.
What it pays
- Extra pay
- Shift, on call and other premium pay Premium pay such as shift, on call, and more based on a teammate's jobbased on a teammate's job
- Bonus
- Incentive pay Incentive pay for select positionsselect positions
- Eligibility
- Benefits eligible Benefits Eligible: Yes
- Eligibility
- Program eligibility may depend on FTE or status Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.)FTE or status (e.g., full-time, part-time, per diem, temporary, etc.)
- Pay reviews
- Annual increases based on performance Opportunity for annual increases based on performance
- Pay reviews
- Base pay set within the listed range based on qualifications, skills, relevant experience, and/or training Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Benefits
- BenefitsPaid Time Off programsPaid Time Off programs
- BenefitsHealth and welfare benefits: medical, dental, vision, life, and Short- and Long-Term DisabilityHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- BenefitsFlexible Spending Accounts for eligible health care and dependent care expensesFlexible Spending Accounts for eligible health care and dependent care expenses
- BenefitsFamily benefits: adoption assistance and paid parental leaveFamily benefits such as adoption assistance and paid parental leave
- BenefitsDefined contribution retirement plans with employer matchDefined contribution retirement plans with employer match and other financial wellness programs
- BenefitsEducational Assistance ProgramEducational Assistance Program
More benefits (4)
- Medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts
- Adoption assistance
- Paid parental leave
The role and schedule
- Day to day
- Telephone triage Performs telephone triage with diverse patient population.
- Day to day
- Assess needed care and collaborate with patients and others to provide clinical solutions Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
- Day to day
- Comprehensive nursing assessment in an untraditional nursing environment Provides comprehensive nursing assessment in an untraditional nursing environment.
- Day to day
- Participate in team conferences and help assess patient education needs Actively participates in team conferences and helps assess patient education needs.
- Day to day
- Notify each practice, physician, and/or managed care client of all encounters before office opening Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
- Day to day
- Notify designated leadership of operational concerns Notifies designated leadership of operational concerns.
- Hours stated
- Full time, Mon-Fri, Daytime, variable holidays
- Weekends
- No weekends
- On call
- On-call rotation
- Holidays
- variable holidays Full time, Mon-Fri, Daytime, variable holidays
- Details
- Long periods of sitting using a telephone headset Work requires long periods of sitting and utilizing a telephone headset.
- Details
- Fast-paced environment with numerous interruptions Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
- Details
- Must respond quickly to changes in patient or call center conditions Must be able to respond quickly to changes in patient or call center conditions.
The workplace
Worth asking
- Can you walk me through the pay period for the posted pay range and differentials?
- What should I expect for holiday and rotation?
More questions to askFewer questions
- What orientation, preceptor time, and ongoing unit support are included?
- How are patient load, floating, and staffing support handled day to day?
Your fit
Original listing
Posted on Advocate Health, Inc.’s careers page.
Read full text
Department
12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing
Status
Full time
Benefits Eligible
Yes
Hou rs Per Week
40
Schedule Details/Additional Information
Full time, Mon-Fri, Daytime, variable holidays
Pay Range
$35.50 - $53.25
Essential Functions
Performs telephone triage with diverse patient population. Assesses needed care and collaborates with patients, and others, to provide clinical solutions. Provides comprehensive nursing assessment in an untraditional nursing environment. Actively participates in team conferences and helps assess patient education needs. Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening. Notifies designated leadership of operational concerns.
Physical Requirements
Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds.
Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity.
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions. Education, Experience and Certifications Graduate from an accredited School of Nursing required.
BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
Experience in telephone triage, pediatrics and ED triage is desired. BLS required per policy guidelines.
Our Commitment to You
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.