LVN Triage Phone Nurse - Pediatrics

This position offers an exciting opportunity to make a meaningful difference in the lives of children and their families while working within a fast-paced, supportive environment.

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Responsibilities

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• Conduct thorough triage assessments over the phone for pediatric patients presenting with various health concerns, including acute pain, infectious diseases, and chronic conditions such as asthma or allergies.
• Provide appropriate medical advice and guidance to parents or guardians, including home care instructions, and encourage them to seek medical care.
• Schedule appointments or direct patients to emergency or urgent care as warranted.
• Communicate effectively and professionally with patients/families, physicians, and other members of the healthcare team.
• Maintain accurate and detailed documentation in the electronic health record (EHR).
• Follow standing order procedures as indicated by the practice.
• Support patient and doctor needs for prior authorizations.
• Referral coordination and scheduling.
• Follow up on lab results, telemedicine, and/or in-office appointment scheduling.
• Check and transcribe voicemails into phone note messages for callbacks.
• Provide clear instructions on symptom management, medication administration, first aid, and when to seek emergency care or schedule follow-up appointments.
• Collaborate with our phsyicians regarding urgent cases relating to patient's admissions and hosptializations requiring immediate attention and case management.
• Maintain strict adherence to HIPAA regulations and clinical confidentiality policies during all patient interactions.

*Experience*

• Valid LVN license with current CA state licensure required.
• Proven experience working as a triage nurse in pediatric settings or related environments such as hospitals, urgent care clinics, or medical offices.
• Familiarity with EMR/EHR systems for documentation and case management purposes.
• Knowledge of ICD-9/ICD-10 coding for accurate medical documentation and billing processes.
• Strong understanding of physiology, anatomy knowledge related to pediatrics, and patient assessment techniques.
• Ability to communicate effectively with children of various ages and their families while demonstrating empathy and professionalism in high-pressure situations.

Join us in delivering exceptional pediatric nursing care through compassionate communication and clinical excellence!

Pay: $30.00 - $34.00 per hour

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience

• Pediatrics: 1 year (Preferred)

License/

Certification

• CA LVN License (Required)

Ability to Commute

• Glendale, CA 91206 (Required)

Work Location: In person