Phone Triage

Ensure pertinent information is accurately documented in chart for the physician. Practice HIPPA compliance and always observe OSHA safety standards Document each call in EMR, verifying DOB, phone # and insurance. Refill PPI’s following protocol (Seen within the last year) Answer prep questions and other questions related to patient care.

Schedule OV for refills or new problems if patient has not been seen in a year. (Schedule returns with PA or NP see below) Give labs or test results if message from provider in chart Fulfill record request (Must have release on file unless they referred patient, are patient’s PCP, or we referred to them.) Send detailed message to provider when patient has been seen within a year. (Provider will send back to their MA to handle)

Requirements

The minimum qualifications required to successfully perform this position are the following:

Current Alabama licensure (RN or LPN) or certification (CCMA) preferred Specialized knowledge of medical field, physician office experience preferred Knowledge of Medical Insurance helpful. Knowledge of Electronic Health Records and Processes To be able to type a minimum of 35-40 wpm Employee must be pleasant and have excellent verbal communication skills Experience with assisting patients and multiple physicians’ offices Ability to handle a multi-line phone system