Nurse Navigator

USPI Arizona Specialty Hospital is a specialty inpatient hospital which was established to set a new standard for excellence and patient satisfaction in the delivery of orthopedic and spinal surgery. Arizona Specialty Hospital provides excellent patient services and the highest level of care, with the overall goal of improving the delivery of healthcare in Maricopa County and beyond.

Our singular focus is the state-of-the-art care of musculoskeletal conditions including joint replacement, spine surgery and other reconstructive procedures. Our mission is to provide first-class surgical services for the community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families.

This is a Full Time Position; Monday-Friday

Job

Summary

The Nurse Navigator will assume responsibility and accountability for the entire care pathway of the orthopedic and/or spine patient. Optimization of the program will be achieved by serving as a liaison throughout the continuum of care.

There is ongoing collaboration to create a team approach with the care team including the surgeon; anesthesiologist; Pre-op, PACU, and OR staff; PT provider, facility leadership, and key members of the surgeon’s office.

In addition to the day-to-day activities required, the position requires the Navigator to participate in data collection, analysis, and reporting of clinical outcomes and patient satisfaction.

Position

Responsibilities

Works closely with the multidisciplinary team to develop and implement the patient’s care plan through assessment of the patient’s physical, educational, and psychosocial needs. Serves as an essential link between patients and all other healthcare providers. Serve as a resource to the patient through their continuum of care, including prior to surgery extending after discharge.

Contacts patients to schedule preadmission testing, as ordered by the physician. This includes: lab work, chest x- ray, EKG, CT, and hospitalist medical clearance appointments. Ensures PAT results are relayed to the ordering physician.

Contacts patients prior to surgery, to obtain health history and medication history. Reviews records for: appropriate orders, History and Physical, applicable clearances, labs, x-ray, and EKG to assess patient’s health status prior to surgery. The nurse will use his/her nursing judgment (including the tools provided) to refer surgical patients, based on their provided medical history, to a hospitalist for review, if the patient is deemed a high-risk surgical patient.

During the prescreening phone call, the RN will provide preoperative instructions to the patient. Works closely with the multidisciplinary team to develop and implement the patient’s care plan through assessment of the patient’s physical, educational, and psychosocial needs. Serves as an essential link between patients and all other healthcare providers.

Serve as a resource to the patient through their continuum of care, including prior to surgery extending after discharge. Contacts patients to schedule pre admission testing, as ordered by the physician. This includes: lab work, chest x- ray, EKG, CT, and hospitalist medical clearance appointments.

Ensures PAT results are relayed to the ordering physician. Contacts patients prior to surgery, to obtain health history and medication history. Reviews records for: appropriate orders, History and Physical, applicable clearances, labs, x-ray, and EKG to assess patient’s health status prior to surgery.

The nurse will use his/her nursing judgment (including the tools provided) to refer surgical patients, based on their provided medical history, to a hospitalist for review, if the patient is deemed a high risk surgical patient. During the prescreening phone call, the RN will provide preoperative instructions to the patient. Facilitates scheduling of the pre-operative education class for the patient and care partner.

Conducts patient rounds on assigned patients at least once during their hospital stay. Facilitates scheduled follow-up calls with patients to promote compliance with discharge instructions and risk mitigation calls to avoid preventable ER visits/admissions, confirm physical therapy and post-op visits to physicians. Models the Expected Behaviors for Patient Centered Care and is passionate about the patient experience.

Ensures all necessary follow-up/action items are completed, reported and documented in order to close the loop. Able to work as a team member, and encourage and promote a culture of caring. Participates in QAPI actives, PROM reporting, and completing EDGE requirements.

What We Offer

As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life’s daily stresses.

• Health, Dental & Vision Coverage
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Holidays
• Employee Assistance Programs
• Health Savings Account/ Flexible Spending Account
• Education Assistance

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

Required

Skills

Position Qualifications

Education, Experience, Licenses/Certifications/Registrations, Knowledge/Skills/Abilities

Hold and maintain a current Arizona license to practice as a Registered Nurse. BSN preferred BLS (required) ACLS (Preferred) Minimum 3-5 years of experience in a hospital setting, participating in the care of surgical patients. Orthopedic and spine experience is preferred.

Must be passionate about patient education. Requires the clinical expertise to apply sound judgment to ensure optimal patient care. Strong communication skills are required to instruct patients, family members and staff.

Must be self-directed with strong interpersonal, organizational, and computer literacy skills. Accepts and supports changes in work assignment as related to schedule and patient needs. Ability to participate in data collection, analysis, and reporting.

Knowledge of relevant equipment, systems, change theory, policies, procedures, and strategies to promote effective quality outcomes. Ability to utilize/apply the general and specialized principles, practices, techniques and methods of utilization review/management, care coordination, transfer coordination, discharge planning or case management. Demonstrates the ability to work as a team member and to communicate directly and professionally.

Is flexible, reliable, productive, patient-oriented, and self-motivated. Maintains professional conduct and appearance.

Required

Experience

Hospital-wide core competencies/

Responsibilities

• Job knowledge/Responsibilities/Productivity
• Customer Service/Relationship/Communication
• Environment of Care/Patient Safety
• Infection Control/Employee Health and Safety
• Performance Improvement
• Patient Rights