Manager Engagement Center Clinical, AFTER Hours Nurse Triage

This position primarily operates during standard business hours; however, the Manager holds oversight and accountability for a team of RNs delivering nurse triage support during after-hours, weekend, and holiday coverage. The Manager partners closely with RN Leads, who provide shift leadership during off-hours, to ensure consistent clinical practice, escalation support, and team performance across all coverage periods. Experience leading through organizational change management is preferred, with a demonstrated ability to build trust and relationships across clinical and operational stakeholders.

Experience driving process improvement initiatives within a triage, call center, or ambulatory care setting is a plus.

Weekends: Minimal

The Manager is accountable for the delivery of safe, effective and efficient nursing services and patient care. This accountability is exercised by assessing, planning, implementing, and evaluating processes, workflows and functions that provide nursing and patient care according to accepted standards of practice and performance. The Manager is responsible for defining and achieving service and quality outcomes that are sensitive to nursing and patient care.

This individual is responsible for assessing needs, planning and allocating nursing and other patient care resources. Additionally, this individual is responsible for recruitment and retention, hiring, managing performance, supervising and supporting the professional development of registered nurses who deliver telephonic nursing care.

3 years of experience in hospital or ambulatory care nursing is required. 2 years leadership experience is required. 3 years of leadership experience preferred. Experience using call center phone systems, multiple practice management platforms, and Epic is preferred.

Professional knowledge of nursing theory and practice at a level normally acquired through completion of education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required. Bachelor's Degree in related field is required. Bachelor's Degree in Nursing is preferred.

Preferred proficiency with Epic Nurse Triage Software and call center technology.

Proven leadership and delegation skills. Demonstrated reliability and ability to maintain confidentiality. Strong interpersonal, leadership, team building and decision making capabilities to ensure effective and efficient operations. Works effectively with leadership, providers and staff to promote a positive patient experience that supports the Mission/Vision/Values. Ability to set priorities and identify and resolve problems with timely follow up and follow through.

Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact). Certification in a Nursing Specialty or Nursing Administration is preferred. (e.g. , certification in clinic nursing specialty, Nurse Executive).

Compensation, Benefits & Perks at Froedtert Health

Pay is expected to be between: (expressed as hourly) $44.57 - $69.08. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.