Nurse Supervisor - Pediatrics Ambulatory Care

Position Summary

The Nurse Supervisor for Pediatrics Ambulatory Care provides both clinical and operational leadership for a dynamic, multispecialty pediatric outpatient practice within the Department of Pediatrics at WashU Medicine. Based primarily at St. Louis Children's Hospital, this working supervisor role oversees approximately 20-25 nurses and support staff while supporting high-quality patient care across multiple ambulatory locations, including coverage needs at CSCC West, Graham Road, and Shiloh, Illinois.

Team Leadership & Development

Drive hiring, onboarding, coaching, performance management, and ongoing competency development for nursing and support staff.

Operational Excellence

A typical day may include rounding with team members, operational planning, responding to staffing needs, addressing patient care concerns, and providing direct clinical support when necessary.

Hands-On Support

Round daily with staff, address patient care needs, step in with direct clinical support when needed, and resolve real-time operational challenges.

Collaboration

Partner with providers, clinical teams, and leadership to maintain high standards of care across all locations. Reports to the Practice Office and Support Manager to build a supportive and engaged clinical team.

Schedule

Monday- Friday primarily standard clinic hours (7:00 a.m. – 4:30 p.m.), with flexibility to adapt to operational and staffing needs.

The ambulatory care team supports a diverse pediatric patient population within a high-volume multispecialty outpatient environment, including Gastroenterology, Genetics, Allergy, Pulmonology, Cardiology, Endocrinology, and other pediatric specialty divisions. Clinics collectively serve approximately 200-300 patient visits per day, requiring strong organizational skills, adaptability, and the ability to thrive in a fast-paced setting.

Job Description

Primary Duties & Responsibilities

• Supervises nursing staff, including hiring/firing responsibilities, performance appraisals for subordinates, initiating disciplinary action.

• Coordinates patient services with physicians and staff to provide quality care in effective manner, conducting rounds to ensure quality of patient care delivery.

• Facilitates educational opportunities and quality improvement activities for staff to ensure compliance with medical school and regulatory guidelines.

• Assigns/coordinates activities and duties of staff orienting new staff and advising administration of conditions and performance issues.

• Provides direct patient care as needed, including development of patient care plans, administering medication, vitals, phlebotomy, monitoring IV therapies and maintaining records in accordance with approved nursing techniques.

• Promotes/maintains good public relations with patients and families, acting as liaison between other departments.

• Provides appropriate counsel to patients/families explaining medications, procedures and teaches care to ensure continuity of care and promote health care maintenance.

Monitors supplies/equipment ordering/repairing as required.

Working Conditions

Job Location/Working Conditions

• Normal office environment

• Exposure to blood-borne pathogens

• Requires protective devices

• Patient care setting

Direct patient care setting

Physical Effort

• Typically sitting at desk or table

• Typically standing or walking

• Typically bending, crouching, stooping

Occasional lifting (25 lbs or less)

Equipment

• Office equipment

• Clinical/diagnostic equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education

Associate Degree/Diploma In Registered Nursing Or Diploma In Practical Nursing

Certifications /Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration

Work

Experience

Nursing (2 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

Required Qualifications

• Graduate of an accredited nursing program, plus a minimum of 2 years of related nursing experience.

• Current LPN or RN licensure in the state of Missouri and/or Illinois, depending on location, in accordance with the Compact Act.

Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

• Prior supervisory or team leadership experience in a clinical setting.

• Experience navigating high-volume pediatric or ambulatory clinic operations.

• Familiarity with Epic EHR, project management tools (e.g., Monday.com), and communication platforms (MS Outlook, Teams, Zoom).

Preferred Qualifications

Education

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work

Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Active Listening, Communication, Critical Thinking, Cross-Functional Teamwork, Customer Empathy, Education Resource Development, Epic EHR, Family Support, General Nursing, Good Clinical Practice (GCP), Health Insurance Portability & Accountability Act (HIPAA), Interpersonal Communication, Leadership, Nursing Practice, Organizing, Patient Care, Patient Care Management, Patient Care Services, Patient Education, Staff Hiring, Supervisory Management

Grade

S28

Salary Range

$74,200.00 - $133,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

Up to 22 days of vacation, 10 recognized holidays, and sick time.

Competitive health insurance packages with priority appointments and lower copays/coinsurance.

Take advantage of our free Metro transit U-Pass for eligible employees.

WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.