Oak Street Health

The RN role is positioned as a central figure in patient care management, responsible for telephonic triage, symptom management, medication reviews, chronic condition education, point-of-care testing, specimen collection including phlebotomy, and care plan collaboration. The nursing model emphasizes continuity of care and relationship-building with patients and their caregivers rather than acute or episodic treatment. Nurses also participate in care team meetings and delegate activities to clinical care team members, indicating a team-based, collaborative structure. The scope of practice described is broad for an outpatient setting, encompassing both clinical tasks (phlebotomy, POC testing) and care coordination functions (telephonic management, patient education, protocol-driven medication management).

Based on the job descriptions, the organization's evident priorities include building strong, lasting relationships with patients; providing a seamless care experience across the patient's support team; managing chronic conditions through education and standardized protocols; and operating within a collaborative, team-based care model. No formal mission statement or published values were provided in the source materials.