Director Patient Care Services

This role provides leadership throughout the maternal-child care journey, from admission and delivery through neonatal care, postpartum recovery, discharge planning, and outpatient follow-up services. The Director is responsible for developing and implementing strategic initiatives, optimizing resource utilization, fostering workforce engagement, and achieving financial, quality, and patient satisfaction goals.

Key Responsibilities

• Provide executive oversight for Labor & Delivery, NICU, Postpartum, and Post-Discharge/Follow-Up Services.

• Lead strategic planning, program development, and operational improvement initiatives aligned with organizational objectives.

• Collaborate with medical staff, nursing leadership, and interdisciplinary teams to ensure exceptional clinical quality and patient outcomes.

• Champion a culture of safety, accountability, patient-centered care, and continuous improvement.

• Monitor and evaluate quality metrics, patient experience measures, safety indicators, and clinical outcomes; develop and execute action plans to address opportunities for improvement.

• Support and sustain Magnet principles, evidence-based practice, shared governance, and professional nursing development.

• Ensure compliance with regulatory, accreditation, and professional practice standards.

• Develop and manage departmental budgets, productivity targets, capital planning, and resource allocation.

• Recruit, develop, mentor, and retain high-performing leaders and clinical staff.

• Serve as an active member of the Senior Leadership Team, contributing to enterprise-wide decision-making, organizational strategy, and leadership initiatives.

• Foster effective relationships with community partners and outpatient providers to strengthen care transitions and continuity of care for mothers and newborns.

• Drive initiatives focused on reducing variability in care, improving operational efficiencies, and enhancing patient and employee engagement.

Job Requirements

Required Experience

• Minimum of 5 years of progressive nursing leadership experience, including management of multiple clinical departments or service lines.

• Demonstrated experience within Women’s and Children’s Services, including Labor & Delivery, NICU, Mother-Baby/Postpartum, or related areas.

• Proven success leading quality improvement initiatives, operational excellence programs, and workforce engagement strategies.

• Experience managing budgets, staffing, and performance metrics in a complex healthcare environment.

Education

• Bachelor's Degree in Nursing (BSN) required.

• Master's Degree in Nursing, Healthcare Administration, Business Administration, or related field preferred.

Licensure/Certification

• Current Registered Nurse (RN) license in the applicable state.

• National nursing leadership or specialty certification preferred.

Knowledge, Skills, and Abilities

• Strong strategic planning, financial management, and operational leadership capabilities.

• Advanced knowledge of maternal-child health and neonatal care delivery models.

• Expertise in quality improvement methodologies, data analysis, and outcome-driven decision-making.

• Excellent communication, relationship-building, and physician partnership skills.

• Ability to lead through change and influence across all levels of the organization.

• Comprehensive understanding of Magnet standards, regulatory requirements, and patient safety principles.

Job Details

• Status: Full Time
• Shift: Day (United States of America)
• Reports To: Central Region Chief Nursing Officer (CNO)

Job Requirements

Applicable

Experience

3-5 years

Registered Nurse - Various

Bachelor's Degree - Nursing

Job Details Full Time

Day (United States of America)