Registered Nurse- Phone Triage

Description: Purpose: Manages the flow of the daily patient phone calls. Helps triage and appropriately route the patients’ problems and concerns. Reviews all labs and prescription refills and processes using protocols. Good working Knowledge of EMR. Works patients up as needed. Responsibilities: Performs a combination of the following duties: Receives, manages and returns all patient phone calls on a timely basis, ensuring all calls are returned by end of business day. Regularly reviews incoming patient request, handling all patient cases, administration requests, consult notes and prescription refills. Processes documents for L&D and for Surgery Scheduling to ensure all required documents are received by facility prior to admit. Prioritizes all phone calls and uses sound clinical judgement in determining best action including same day appointments, ordering labs/prescriptions or sending to acute care setting facility (ER/L&D). Thoroughly explains all lab results and recommendations of physician and reiterates plan of care developed at time of visit.