RN Triage - Care Team Redesign

Office Hours: Monday - Friday 8:30 AM - 5:00 PM. Rotating Saturdays 8:00 AM - 12:00 PM.

What you will do

Reviews patient in-basket messages and talks directly to patients on the telephone or via MyChart and directs patients to appropriate level of care (emergency department , urgent care centers, physician office) per protocol or provides appropriate home medical advice.

Conducts patient telephone assessment utilizing nursing skills to determine problems, intervening according to the patients need and gives instructions to patient/caregiver.

Evaluates patient’s and caregiver’s understanding of instructions using teach-back methodology and conveys related information and issues to appropriate clinical staff by telephone or by utilizing the EMR. Uses available clinically appropriate resources (triage book, up to date, etc.) to make sound clinical decisions.

Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history by reviewing the EMR. Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches, signs and symptoms of stroke to emergency department immediately, assists with arranging ambulance as needed.

Provides appropriate home medical advice to patients who do not need to go directly to the ER. Arranges appointments for patients who do not need to go to emergency department but need to see a physician. Consults with physician as needed.

Performs excellent customer service and listens to caller’s concerns, promptly intervenes to solve problem to customer’s satisfaction, and communicates pertinent information to clinical staff and supervisors.

Participates in care coordination activities, quality studies, patient-centered medical home activities and quality initiatives as assigned. Adheres to all Northwest Community Hospital standards, policies, and procedures.

What you will need

Current Illinois RN licensure

Current CPR Certification issued by American Heart Association

Minimum of three years of experience as an RN required

Minimum one year of telephone triage experience preferred, preferably in medical practice setting

Office RN and BSN preferred

Self-starter, able to handle periods of high stress

Prolonged periods of standing/walking/sitting/bending/reaching/climbing and repetitive use of hands

Able to lift up to 40 lbs. and carry/push up to 20 lbs.

Able to effectively communicate in English, both written & verbal

Benefits (For full time or part time positions)

Premium pay for eligible employees

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.