Clinical Nurse II - Engagement Center

Job Location

4825 Creekstone Drive, Durham, NC

Job Summary

We are seeking a CLINICAL NURSE II at the Duke Health Engagement Center to be an integral member of the healthcare team and provide direct and indirect care to patients. In this role, you will provide both direct and indirect patient care through clinical telephone triage, inbasket management, and coordination of prescription medication needs—including refills and prior authorizations. You will be part of a team committed to ensuring that patients receive timely, safe, and compassionate support across the continuum of care. This position will support multiple specialties within the Engagement Center.

Job Duties And Responsibilities

Responsibilities Conduct clinical telephone triage, utilizing professional nursing judgment to assess patient needs, prioritize care, and support appropriate disposition. Plan, provide, and document professional nursing care using the nursing process in alignment with physician orders, policies, and evidence‑based standards. Manage and respond to inbasket clinical messages, coordinating follow‑up care and communication with patients and providers.

Support medication management workflows including refill coordination and prescription prior authorization processing. Delegate tasks and oversee the work of licensed and unlicensed team members as appropriate. Engage in continuous professional development, maintaining required competencies and seeking opportunities to grow.

Serve as a preceptor, contributing to the development of peers, students, and new hires. Participate in clinical and operational performance improvement initiatives that enhance patient experience, quality, and workflow efficiency. Perform related duties essential to the delivery of safe and effective patient care.

Why join the Duke Health Specialty Engagement Center?

• A collaborative, supportive, and mission‑driven environment
• Opportunities for growth, mentorship, and professional development
• Innovative clinical workflows designed to enhance patient access and experience
• The chance to make a meaningful impact for patients across Duke Health

Job Eligibility Requirements

Work requires graduation from an accredited BSN or Associate's Degree in Nursing or Nursing Diploma program. Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within seven years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification.

You have a minimum of 1 year nursing experience in a clinic environment. 3+ years of RN experinece preferred Ability to withstand prolonged standing and walking. Ability to use fine motor skills Must work as late person when scheduled or according to business needs.

Must be present on site for

• 8 hour shifts during standard business hours occasionally.

Must have current or compact RN licensure in the state of North Carolina. BLS required. Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.