Houston Hospice

With an annual budget exceeding $20 million and approximately 175 employees, the organization provides care to roughly 2,000 patients annually across a 13-county service area in Southeast Texas. The organization serves patients of all ages and their families, offering both field-based and inpatient hospice care services. The organization has undertaken a strategic recruitment and retention initiative titled 'Sustaining Excellence in Hospice Care,' which includes salary and benefits adjustments, training and professional development, intentional retention strategies, employee feedback and engagement programs, and workplace wellness and burnout prevention efforts. Houston Hospice has also publicly committed to diversity, equity, and inclusion, stating that its human capital is its most valuable asset and embracing employees' differences as central to its organizational identity. Nursing roles at Houston Hospice include field-based positions involving personal care of patients and families under RN supervision, as well as RN case management roles responsible for overall patient case management, care coordination with families and providers, plan of care development, multidisciplinary team coordination, clinical documentation, and family education. Inpatient unit nurses work 12-hour shifts. The organization is described by some employees as a small facility where coworkers are 'like family,' though recent reviews indicate concerns about management being out of touch with frontline staff.

Houston Hospice's mission is to provide uncompromising, compassionate, end-of-life care to the community. The organization states it 'helps people live their best quality of life' and values diversity, equity, and inclusion as central to its culture, respecting differences in age, color, disability, ethnicity, gender identity, language, national origin, ability, religion, sexual orientation, socio-economic status, and veteran status. The organization emphasizes that its human capital is its most valuable asset.