Touchstone Communities

The specific facility in Harker Heights is located at 415 Indian Oaks Drive and operates as Harker Heights Nursing & Rehab. Touchstone emphasizes a purpose-driven culture centered on 'Making Lives Better' for residents, patients, Veterans, and team members alike. The organization prides itself on deep knowledge of Texas culture and values, and its leadership is dedicated to upholding high standards of care through a framework they call the 'Touchstone Experience,' which encompasses their Purpose, Vision, Mission, TouchPOINTS, and 'Be' Attitudes.

Touchstone Communities' stated purpose is to 'Make Lives Better' by eliminating barriers and shining a light on solutions. Their mission and vision are guided by a philosophy of care that keeps them connected to their work, with a strong emphasis on Service Excellence — going beyond customer expectations to deliver best-in-class care. The organization upholds a formal Code of Conduct requiring team members to act ethically, provide quality care, respect resident rights, and document care promptly. They value dignity, respect, individualized care, and a team-focused mindset.