Registered Nurse

Customer service compliance statement

Treat every person with dignity, respect and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.

Position description

Responsible for planning and carrying out individualized nursing care based upon accurate assessment and evaluation of the actions performed, according to the treatment plan prescribed by the provider. Provide support and assistance in other departments/sites as needed or directed.

Essential duties and

Responsibilities

• Manage patient flow. Prepare patient for examination by providing clear, simple explanations, assist provider during patient exam with labeling specimens appropriately for processing, provide correct testing requisition slips with instructions to patient upon discharge, and inform patient of required follow-up care.

• Assess vital signs, reason for visit, signs/symptoms reported by patient/parent/guardian, patient history, social history, patient allergies with type/severity of reaction, current medications, laboratory/radiologic results, and patient’s level of understanding and/or need for accommodation and need for support prior to patient being seen by the health care provider.

• Establish personal rapport with potential and actual patients and other persons in a position to understand care requirements.

• Develop and implement educational plan, utilizing patient diagnosis, quality measures checklist, health stage age related recommendations and available teaching materials. Revise based upon evaluation of patient/parent/guardian level of understanding or need for knowledge.

• Check for and/or obtain signed informed consent form for required procedures and Release of Information from patient/parent/guardian.

• Assist with routine examinations and procedures; provide simple, clear explanations and encouragement as necessary. Establish compassionate environment by providing emotional, psychological and spiritual support to patient and family and friends.

• Assess and refer patient for support services necessary for improved patient health outcome (and /or in conjunction with provider) while providing appropriate patient referral in a timely manner.

• Check for the presence of allergies, administer medications as ordered by the provider and observe patient for allergic reactions.

• Assess patient health status over the telephone, determine plan of action, or advise patient on self-care/monitoring. Communicate clearly and effectively with patients, other team members, providers and patient’s family members.

• Authorize medication refills from verbal, written or provider protocol orders, with appropriate documentation of refill and ensuring appropriate follow-up.

• Provide support and assistance in other departments/sites as needed or directed.

• Assist with maintaining all required tracking within the health center system.

• Function within the legal and ethical parameters of nursing care, as a member of the interdisciplinary treatment team and according to the policies of SIHF Healthcare.

• Educate staff members on current knowledge acquired through continuing educational opportunities.

• Identify problem areas with supervisor/health center manager; implement a plan of action to bring about change. Resolve patient problems and needs by utilizing multidisciplinary team strategies as necessary.

• Assist supervisor/health center manager in seeking and monitoring quality improvement and clinical performance metrics related to patient care.

• Recommend process improvement/changes to increase % of compliance and efficient nursing time management.

• Know infection control procedures and other safety and security protocols to keep patients and staff safe. Must demonstrate and practice proper use and disposal of all sharps.

• The RN may be responsible for training new hires/students and also asked to assess the clinical competencies of MA’s, LPN’s and other RN’s.

• The RN will work their assigned clinical inbox daily and remain within the assigned threshold parameters.

• Maintain and track all supplies and equipment as assigned.

• Perform other duties as assigned.

Knowledge, skills and abilities

• Must be professional in appearance and behavior.

• Must be Customer Service orientated and focused.

• Must be dependable and punctual.

• Must be able to motivate staff.

• Must possess a positive attitude.

• Knowledge of current trends in nursing.

• Respectful of cultural and religious practices in all interactions.

• Ability to work effectively independently and within a team and in a leadership role as appropriate.

• Standard clerical dexterity to operate computers, printers, copiers, scanners and fax machines.

Education and

Experience

Requires a degree from an accredited School of Nursing. Must hold a current license to practice as a Registered Nurse in the State of Illinois. Must have and maintain BLS certification.

Compliance statement

Abide by the requirements of all applicable State and Federal laws.

Medical home statement

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

Schedule

Normal work hours for this position are Monday through Friday dayshift unless otherwise specified.

Comprehensive benefit package for full-time

Health Insurances: Choose from medical, dental, and vision plan offerings with coverage for employees and eligible dependents. Flexible Spending Accounts (FSA): Save tax-free on medical and dependent care expenses. Health Savings Account (HSA): Set aside pre-tax funds for medical expenses with no rollover limits.

Life Insurance: Employer-paid life and AD&D insurance with additional voluntary options. Disability Insurance: Employer-paid disability insurance for eligible positions. 401(k): SIHF matches dollar-for-dollar on the first 4% you contribute, with immediate vesting.

Paid Time Off (PTO): Accrue vacation, sick leave, and holidays, including a floating holiday. Paid Parental Leave: Eligible employees can receive employer-paid parental leave for the birth or adoption of a child. Other

Benefits

Tuition reimbursement, corporate discounts, travel assistance, employee assistance program, voluntary short- and long-term disability, and more.