Villa Healthcare

The organization is led by CEO Mark Berger and has built its identity around the philosophy of 'never settling' and 'making people better' — encompassing residents, their families, and staff. Villa Healthcare was Great Place to Work Certified for two consecutive years, a distinction based on over 2,800 anonymous employee surveys across all locations, though only 67% of employees rated it as a great place to work per the certification profile (updated May 2019). The company emphasizes employee satisfaction as a precursor to excellent patient care, implementing structured programs like the 'BETTER' service excellence program to communicate shared standards. For nurses at the Westland Villa Center, the RN role involves assuming responsibility and accountability for a group of residents during a shift, providing licensed care through assessment, implementation, and evaluation of care plans in accordance with facility, federal, state, and local standards. The work environment is rooted in long-term care and skilled nursing, requiring nurses to manage medication carts, nurse stations, treatment areas, and resident care rooms. While the company promotes an employee-centric culture, nurse-specific reviews on Indeed reveal a more mixed picture, with an overall RN rating of 3.0 out of 5 stars across 254 reviews, highlighting tensions between the organization's stated cultural aspirations and the day-to-day experiences of nursing staff.

Villa Healthcare's mission is centered on 'making people better' — a philosophy applied to guests, families, and staff. Their stated values include never settling, pushing industry standards, and always doing more than expected. The 'BETTER' service excellence program communicates shared standards for working together on behalf of patients. The CEO has publicly emphasized that employee satisfaction is viewed as a precursor to excellent patient care.