Patient Navigator RN

Essential job function/competencies

Responsibilities include but are not limited to

• Guides patients and families through their healthcare experience, answers questions, provides education and helps them understand their diagnois and treatment options.

• Follows patients from date of diagnosis through the completion of the care-path to ensure all treatment options are explored.

• Reviews prior patient history and provides updated information in the medical record in an appropriate time frame.

• Reviews available information obtained by other health care team members, internal and external.

• Communicates problems with workflow, failure to understand directions or procedures, conflicts and other concerns encountered to the manager or director of clinical services.

• Collaborates with surgical scheduling department regarding patient preparation, required clearances, review and reporting of abnormal pretesting results and complex issues relating to the procedure.

• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and particpating in professional societies.

• Performs other position related duties as assigned.

Certifications, licensures OR registry requirements

• RN License and certification as required by state.

• BLS certification required.

Knowledge | skills | abilities

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to build relationships with patients and display empathy and compassion to patients.

• Knowledge in healthcare systems operations such as EMR.

• Skill in using computer programs and applications including Microsoft Office.

• Complies with HIPAA regulations for patient confidentiality.

Requirements

Education requirements

Graduate of an accredited nursing program required. BSN preferred.

Experience requirements

2 years' previous clinical experience.

Required travel

N/A